I have the same tablet but can't seem to get the hard reset process to work..... hold in down reset nor the volume/power button process... please help!!!!
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on Zeki Tablet you had to hold both the "Reset" button and the "volume up" button at the same time for about 15-20 seconds it than boots into Safe Mode which you can select a full factory reset. NOT VOLUME DOWN.
If this fails, 1 888 999 4215 is Zeki support. If in warranty, tell them of failure of factory reset. They may request it be sent to them.
The warranty information would have been included with the paper work that was boxed with the product.
Check with the the Zeki help line for sorting the issue and you can query them on warranty at the same time. Typically the product will have a 12 month warranty if you purchased locally and you will be responsible for paying the cost of shipping or taking the item to their nominated repair center for checking and repair or replacement as they deem fit in line with their warranty terms. If you purchased the product in another country you typically will not be able to make a claim locally unless there is a global warranty that applies.
When you are buying electronic products like this stick with the big name reputable brands in future and you will be much less likley to have issues. .
Go to this site for the instructions on how to do a hard reset on your tablet.
http://www.howtogeek.com/130611/how-to-factory-reset-your-android-phone-or-tablet-when-it-wont-boot/
Hello there,
From the Zeki website it says do this.
If you have set the screen lock to a password or pin code, and have forgotten the code; you will need to reset you tablet to factory default setting.
Make sure your tablet has a full charge
Press and hold the Volume - button and tap the Reset button
(The reset button is located between the HDMI and USB ports)
Continue holding the Volume - button until the boot screen appears
Release the Volume - button
Use the volume controls to navigate to "Wipe data/Factory reset"
Press the power button to select
Navigate to "Delete all user date"
Press the power button to select
Your table will take several minutes to reboot to a factory default setting.
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