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As far as I am aware there is no such thing as a Factory Reset Code otherwise every burglar in the world would be using it. You can ask Sentry Safe, but they charge and you need a signed affidavit that the safe is yours, and the serial number, BUT your husband has changed it.
You can use the key to open it, they all have a key in case the battery goes flat.
Or you can just open it with a rare earth puck magnet. They are not at all secure!
To reset the combination on a Sentry safe, open the door of the safe, delete the existing codes, press the PROG or P key and enter the factory code. Finally, enter a new five-digit number as per individual preference, which is the new user combination.
It is always prudent to reset the combination on a Sentry safe when the door is open because it prevents the user from being locked out. To open the Sentry safe door, type the five-digit factory code given in the owner's manual. This factory code cannot be altered.
To delete the existing codes on newer models of the safe as of 2015, press the P button. Then, type the factory code and follow it up by inputting "00000" into the safe. On older models of the Sentry safe, press the PROG button and type the factory code two times.
After deleting the existing codes, press the PROG or P key and then enter the factory code once again. Within five seconds, type a new five-digit number, which is the new user code. To verify if the user code is working, retype it and then close the door of the safe. The user code is the primary code for opening the safe, and users can reset it as often as they want too
If you repeatedly get an error code when entering your combination I would first ask if your batteries recently went all the way dead ? If yes then possible that the data for your combination was lost. In your user manual for your safe is a factory code for your safe. If you did not change your factory code when you set up your safe then this will work to get you into your safe. If you did change the factory code and do mot have that number either then the only way to get into your safe is to contact Sentry Safe customer ssrvice. They will be able to take care of you but it is a process.
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