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Ensure that communication has been established and that a driver test page can be printed from the 64-bit server. Once functionality has been confirmed from the 64-bit server, proceed to the next step.
Currently, 64-bit clients will be able to connect to the shared 64-bit print driver that has been installed on the 64-bit server as the architecture currently matches. However, if 32-bit clients wish to map to the shared 64-bit print driver on the 64-bit server, the 32-bit version of the same driver will need to be installed within the current 64-bit driver.
This process can be done by navigating to the printer properties of the 64-bit driver on the 64-bit server, clicking the Sharing tab and clicking the Additional Drivers button.
Once the administrator clicks the OK button, a print driver window will pop-up asking for the 32-bit driver components. Again, the administrator will need to download, and extract the 32-bit version of the print driver on the 64-bit server. Once the window below comes up, the administrator will need to navigate to the 32-bit driver components and select the appropriate driver .inf file.
For example, the UPD .inf file would be the first file in the list and be named hpcuXXXc.inf.
Once the appropriate .inf file is selected, the 32-bit driver components will be installed within the 64-bit driver on the 64-bit server. This can be verified as both x86 (32-Bit) and x64 (64-Bit) boxes will now be checked and show the status as installed by clicking the Additional Drivers button compared to the screenshot in Step 3 above.
Now that 64-Bit and 32-Bit drivers have been loaded onto the 64-Bit server, 32-Bit and 64-Bit clients can now navigate to the shared print driver on the 64-Bit server, by manually navigating to the shared print driver on the 64-Bit server from the client machine. Typically the path is \\servername\sharedprintername.
Once the client maps to the shared print driver, printing should work successfully.
For problems or errors that continue to occur after completing the aforementioned process, ensure that the latest version of the print drivers are being used www.hp.com . If there are problems with older discrete drivers, it is recommended to use the latest version of the Universal Print Driver which can be found at www.hp.com/go/upd .
*first step*
-run installation media (CD / Download) software
-select uninstall and on the process, select uninstall all hp softwares associated the with the device
-after uninstall , select restart later to reboot the computer later
-go to start > control panel > add/remove programs (XP) programs (Vista)
-uninstall any existing HP softwares (note: for hp computers, skip this process)
-restart later
*2nd step*
-open contents of the installation media
-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.
-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.
-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer
-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well
(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)
-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later
-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later
on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)
**********important**********
(do not run uninstall L4)
********************************
contiunued in the next post ..............................
HPPDU.exe [1/1, 1.54M]
System requirements:
No additional prerequisites
Released:
2010-08-13
Version:
3.0.0.013
Compatibility:
Microsoft
Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft
Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business
(32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7
(32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7
Home Premium (32-bit), Microsoft Windows 7 Professional
(32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7
Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft
Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional
(64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7
Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista
(64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft
Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business
(64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows
Vista Enterprise (32-bit), Microsoft Windows XP
Fix/Enhancement:
This
version of the HP Print Diagnostic Utility provides an improved user
interface in multiple languages, improved diagnostic and problem
resolution capability, and support for usb and network connected
devices.
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