Dell e6440 usb 3.0 port not working

I have a NEW PC as described (dell latitude e6440) win 7, 64-bit, 8gb ram, 4th gen i7-4600m processor, 3 usb 3.0 ports--1 left side, 2 right side. left side port is not recognized when plugging in new device (e.g., flash drive stick), but same device works in 2 right side ports... This unit is NEW (not refurbished or used), but is from ebay seller who deals with Dell to get returns of PCs to Dell at discounted prices) What can I try to get this working? Not a first time user of pc's, btw, so I don't need advice about using usb hubs to increase my "portage," so to speak... That stuff is obvious to me... I have NOT tried anything yet other than to look at device manager--all usb devices are "ok" (no red or yellow flags of any kind)... I also only see 2 of everything "usb" there in device manager--2 controller, 2 root hubs, etc. I don't see three (3). Because of the discounts the ebay seller gets, he CANNOT (because of Dell agreement with him) supply any restore disks, or driver disks, etc. Any real help here would be a plus for me... Thanks in advance, anyone! Gail Fenley

1 Answer

Ian Price

Contributor 1 Answer
Posted on Apr 09, 2014

Ian Price

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Joined: Apr 09, 2014

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Does the VGA port work?

the VGA and the usb on the left of the machine are on a card that can go faulty. log a call with dell.

5 Related Answers

Sunil Panem

80 Answers
Posted on Feb 13, 2008

SOURCE: USB ports not working

Looks like it is a problem with those ports since you bought the computer.
Pls take it to a local tech to diagnose the problem or contact Acer Tech Support

Anonymous

359 Answers
Posted on Jul 29, 2008

SOURCE: Missing USB controller driver

When posting driver issues, you need to specify what kind of equip you are dealing with, not just the issue. Most liekly you need to go to the manufacturs website of your motherboard or laptop and find vista drivers for it.

Anonymous

68 Answers
Posted on Oct 26, 2008

SOURCE: usb not recognizing the mouse or flash drive

Hi,

have you tryed the devices with out the cooling pad? USB ports have a limit on the amout of current they are able to source and it could be that the cooling pad is drawing to much current.

Regards

Nick

pontelemon

538 Answers
Posted on Mar 18, 2009

SOURCE: usb ports not responding

Ports are need to be re soldered or replaced.

Anonymous

70 Answers
Posted on Aug 23, 2009

SOURCE: 2 of 4 USB Ports Not Functioning

i think u r using pirated windows. nad ur autoupdate is on. i think if u reinstall windows it may work fine. i suggest to format c: and reinstall window to be sure

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I have 8 ports my pc says 2 are usb2 the others are 1.1 how can i find the ones that are usb2 I have 2-512 rams to upgrade my tower i have 2-1gb in slot 1-3 Do i put the new ones in slot 3 - 4

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Adam Dell , A Notebook Designed for Business

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Go into device manager and expand 'universal serial bus controllers'.

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I have 8 ports my pc says 2 are usb2 the others are 1.1 how can i find the ones that are usb2 I have 2-512 rams to upgrade my tower i have 2-1gb in slot 1-3 Do i put the new ones in slot 3 - 4

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