I have a DELL XPS laptop. My 2 year old daughter who has just learned to press the power key on the laptop pressed the power key too many times and now all I see is a black screen with a cursor on it. (the cursor doesnt move, despite trying everything). I can hear the processor running in the background so I am assuming that the laptop is still working but nothing can be seen on the screen. I have tried pressing the power button for 10 seconds, ctrl+alt+del but its still not working. Also, I see the LOCK sign turned on and there are two other blue lights turned on. Can someone help?

Instructions

1

Buy a can of compressed air and spray it on the keyboard if your keys are sticking together. This is the easiest thing you can do to fix the keys on your keyboard. It doesn't work for all problems, but it's a good place to start. Make sure you get the air down inside the keys to clean out any debris, hair or food that may have gotten caught in there.
2

Replace the inside of the keyboard with a new piece. One of the major problems with Dell keyboards is that the plastic pieces holding the keys in place become loose or broken. You can find a cheap keyboard from Wal-Mart or an electronics store. Simply take apart the new keyboard, pull the keys off your keyboard, lay the plastic piece on top and replace your keys.


3Use a small dab of super glue to replace keys that have fallen off. Dell laptops often have keys that fall off, especially as the computer ages or is used quite frequently. Place a small dab of glue directly on the round part that holds the key in place and lightly press the key down. When the glue dries, you'll be able to use your laptop again.
4

Remove any problem keys from your keyboard and look at the plastic retainers. At times these retainers can become broken, damaged or simply fall off. Carefully pull off the retainer, clean it off with some compressed air and snap it back into place. Then put the key back into the slot and everything should work fine.
5

Consult the Dell manuals website to get information on your specific laptop computer. The manual will include information on troubleshooting and repairing any problems with your laptop. If you find that none of their suggestions work, you can also use the website to find the customer service number. You'll need to call the number and ask for help or advice.

hi there,
To enable or disable the touch pad, press the touch pad function key (located on the upper row) on the laptop keyboard.

Nelson

It seems you're having issues with the internal video card or motherboard.If you're not able to boot to bios it means your laptop didn't pass the POST (Power On Self Test). tried running the dell diagnostics.

here are the steps:

1. turn off the laptop.

2. while the laptop is off, press and hold down the FN key then press the power button. The dell diagnostics should come up. If nothing happens, you should call Dell to check more options.

Good luck,

Ryan

On the front face place of your CD player, next to the button you use to eject/open the CD caddy, you should see a very small hole. Using a paperclip, insert the paperclip and gently press in the paperclip. It should release the caddy.

Hello:
Maybe your battery is ruined. Batterries tend to lose their capacity and appear not charging. This occurs after a year or two. It depends on its use and care. Maybe, you need to replace it. You may notice this entering BIOS setup by pressing F2 key after power on your Dell XPS. Then, check battery health on the BIOS menu and follow the recomendations.

I hope this helps. Thanks

Hi there. Your daughter mus have press on something on the keyboard. Inorder to get the screen back to normal . Try to press and hold the crtl + alt + uparrow key at the same time. This will take your screen back to normal position.

You can try both of this steps:
1. Press and hold the Fn key and press either arrow up or down to increase or decrease the brightness.
2. Restart the computer and tap F2 key 5-10 times during the dell logo splash screen to go to BIOS information. select video by pressing the arrow down key, then press enter. select either Brightness or Brighness AC then press enter, then select the brightness that you desired.

Last time that happened to me there was something jammed between the Q and the A key or something stuck under the keys.

ACTULLY THE PROB. IN UR LAPTOP IS U PRESSED THE KEY G SO IT REMAIN PRESSED U CAN SOLVE IT BY RECOVERING THE OPERATING SYSTEM IF ANY SOFTWARE PROB. IS THEIR....IF HARDWARE PROB. IS THEIR..THEN U HAVE TO BROUGHT UR LAPTOP TO SERVICE CENTRE SO THAT KEY PAD GET NEEDED REPAIR