PHONE WILL NOT GO TO VOICEMAIL

Change number of rings before voicemail answers

Go to Account overview > My digital phone > Check or manage voicemail & features.On the Voicemail Settings tab, scroll to General Preferences and select Set Number Of Rings Before Voicemail.Choose a setting ranging from 1 ring (6 seconds) to 6 rings (36 seconds).Select Save.

It could be that the phone is delayed in ringing. Try placing a test call and see how many times it rings in the phone you are calling from before it rings on the phone. Then you can determine if the phone is delayed in ringing. If you hear ringing and the phone rings once and then it goes to voicemail then there may be a setting on your phone that is causing this.

Mark
Motorola Support

It could be that the phone is delayed in ringing. Try placing a test call and see how many times it rings in the phone you are calling from before it rings on the phone. Then you can determine if the phone is delayed in ringing. If you hear ringing and the phone rings once and then it goes to voicemail then there may be a setting on your phone that is causing this.

Mark
Motorola Support

Turning off voicemail is usually done by the voicemail administrator, they can reset passwords and add or delete a mailbox on an extension. The number of rings before going to voicemail is usually system wide, and that program is changed by whoever programs your phone system.

The TRU9466 isn't an answering machine. The number of rings is controlled by whatever answering machine or voicemail system you have on your phone line. Please refer to the documentation for the answering machine or voicemail system to change the ring count.

If you need further assistance, please reply to this post and specify the answering machine or voicemail system.

Press Speaker
Dial *6
Enter Voicemail # (will appear on screen if you hit your voicemail button)
Press Speaker again

This happens when the number of rings to answer of the provider voicemail is less than the number of rings to answer that the answer machine is set for. For example: if your provider voicemail rings to answer is set for 3 rings and the answer machine is set for 4 rings then the voicemail answers before the 4th ring, therefore the answer machine will never get a message. I would call the service provider's customer service number and request they increase the rings to answer above the number of rings to answer that the answer machine is set for. If you don't want voicemail to answer any calls(when your line is busy or when the answer machine is turned off) ask your service provider to disable voicemail.

Your service provider sets the limits for your voicemail ring. You would need to contact them and they should be able to set it for a few more rings. There is no way of doing it yourself. Hope this helped.

You have to reprogram this locals cfw no.# of ring .
Go into progaming set type in local step to cfw and # of rings

the voicemail ring count has to be setup on your phone line thru your voicemail menu,and has nothing to do with the answering machine. if you don't want the answering machine to pickup, just shut it off. follow the prompt's for your voicemail settings, there you'll be able to set the amount of rings you want.
hope this helps.
wg