Have fitted a new battery but no joy, any tips I can try?
mcdevito75 here, Some quartz watches and I believe Citizen is on of which need the exact factory number battery installed / replaced. if you did use the exact battery number and the new battery is not working, remove the battery and carefully clean the battery contacts with a Q-tip and rubbibg alchohol do not soak the battery contacts just clean them. Also your new battery could be dead, who knows how long it was on the store shelf. Alaso wipe off any oil from your fingers on the new battery before you install it in the watch, make sure the battery is seated correctly in the watch, the back cover may also have to be installed back onto the watch to complete the battery circut for the watch to work. If all this fails you can try to contact Citizen online, Contact CitizenWatch.com and get their recommended battery size for your watch, OR, look for a small watch repair shop in your area. One Last thing, Your Citizen watches Quartz mechanism could also have gone bad, in this case you"ll need a new watch.
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