There's a jam that I can't seem to fix

SOURCE: Huge paper jam ( piece of a checkbook)

Throw it out and buy a new one! staples won't replace this unit and your gonna have to take it apart and clean the gears.
Also tell your employees to stop reversing the drive gears with paper inside the bucket it only reverses the flow and jams the unit.
I would buy a cross cut shredder next time.
Hope that helps.

SOURCE: DURABRAND PAPER SHREDDER PAPER JAMMED

If you can, I can show you how to remove the jam. Machine had to be taken apart. If you are not a tech. this will take you some time.I can work with you on phone.

Thanks
and good luck

SOURCE: Staples SPL-1506X

Well, despite the manufacters warning label I choose to take the shredder apart and found that one of the plastic gears was broken. Hence the motor runs, but the blades do not turn. The thing I didn't understand, the there are metal gears and plasic gears...I can only imagine that the plastic gears at one point or another are going to give. I would suggest not to void the manufacters warrenty, take the shredder back, and get one that is built a little stronger. Hope that helps.

SOURCE: sx-102M

I have the Infoguard SX-100M Axeus, sold by Staples.
Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, the gears and fuse was ok, I think something on the circuit board was fried.
I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.

SOURCE: Royal 15mx only works in reverse after clearing jammed paper

try resetting the shreddar, unplugging it waiting for about 20 seconds and then plugging back in. Check to make sure there is no paper or paper clips stuck in the shreddar, make sure the unit is properly mounted on bin, the overheat light isn't on is it? if none of this helps and you have a warranty on your shreddar now would be a good time ot call them as you might have a hardware problem.