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Please check if there is some error code appear in printer display. If you don't understand japanese then find someone who understand. No one can troubleshoot it without knowing the error message :).
you need to reset the message by going into maintenance mode hit these keys very fast menu * 2864 and the screen will flash and say maintentance here is a link to the service manual I downloaded it free http://www.scribd.com/doc/18198278/BROTHER-MFC8460n-Series-Service-Manual Chapter 8 has the codes to enter after going into maintenance mode
The "Ox18" series errors can be removed by resetting the printer. Unplug the USB cable from the printer, remove the ink cartridges. When the "Insert ink cartridges" message appears unplug the power cord from the printer. Wait 1 minute (at least), then reconnect the power cord and turn on the printer if it didn't come on by itself. Reinsert the ink, close the unit and print a calibration page if prompted to do so. Finally reconnect the USB cable to the printer.
If this doesn't work, the unit needs service (or replacement if the service call will cost more than a new printer).
This message usually appears when your waste ink tank is nearly full you are supposed to take the printer to your nearest service centre to have it diagnosed and the ink pads replaced
You can try to remove and replace the ink pads yourself you will need service manual and when you have finished you will need to reset the ink counter using a ssc service utility Look on the net for one that will work with your printer
Service Req xyyyy A Controller error or print engine error detected. Turn off the printer. Wait at least 5 seconds and then turn it back on. If the error message still appears, write down the error number listed on the LCD panel (xyyyy) and turn off the printer, unplug the power cord, and contact a qualified service representative
Change the cartridge message. I changed both black & color but still the same message would appear. I can NOT make any maintenance ( cleaning the nozzle,....)
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