I haven't used my Dictaphone for a while, but never had a problem with it. However it will not connect to my new laptop (which is Windows 8). All i get on the screen of the Dictaphone is "Please Wait". Are they not compatable? is there something i can do about it as i am away on fieldwork in Solomon Islands and i can't just stick it into another computer.
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Please ensure that the product has no limit on the brand of batteries that can be used in it. If you can, please stick to the same brand that was initially used by your dictaphone. If these brand of batteries do not work, I would call philips to ask about the nearest repair vendor to you. That vendor should be able to troubelshoot and fix your Philips device.
The VN-2000PC doesn't connect to the computer via a USB port. To transfer your files to a computer, connect the earphone jack to the line In (blue) jack of the computer with a 3.5mm to 3.5 mm audio patch cable. Use a program like Audacity to record the audio track during playback. Make sure to set the Audio input to Line In. (In Windows 7, click Start > Control Panel > Hardware and Sound. Under Sound, click Manage Audio Devices. Then select the Recording tab and set the input device.) Then set the recording device in the software as well. Click the Record button in the software and then start the play back on your VN-2000PC. You should see a flat line for a bit then see a wave form start. If the line stays flat, you haven't set the Line In device properly.
Also, if you connect the portable via USB to your PC, it'll connect just like a USB memory stick and you can use Windows Explorer to transfer your dictation from the 'DSS' folder.
There is a small hole in the back of the unit. This activates the firmware update. My experiense is someone pushed this in with a pin and caused the switch to be stuck. You can disassemble the unit and use a pin to pry the bubble switch up or off. This switch is only needed to update the firmware which can also be done thre software so is not needed.
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