If your device is currently experiencing the following symptoms it may need to come in for service/repair:
- The device powers on and freezes at the Garmin logo with no trademark or copywrite info displayed on the device which normally shows up below the logo. The device will not display the Main Menu and will not go into Mass Storage Mode.
- The device powers on and freezes at the Garmin logo and then flashes a white screen briefly. The device then begins a loop of showing the Garmin logo and then flashes the white screen over and over again. The device will not display the Main Menu and will not go into Mass Storage Mode.
- The device powers on and then freezes or shuts down when displaying the Loading Maps screen.
For service/repair of a device due to the three symptoms listed above please select
"No - I would like to submit a follow up email" below this article. You will be taken to an email form that you can submit to obtain a Return Material Authorization number.
Please note: It is important to completely fill out the form with as much information as possible including:
- Market Name: On the Road
- Serial Number (listed on the bottom of the device)
- Question Type: Repair Information
- Provide a short description of your problem or question: nuvi frozen on Garmin Logo
- Full Name
- Contact Phone Number
- Shipping Address
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