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I'm actually on the phone now with customer service, for the same issue.
The rep asked me to plug in earphones / earbuds and rotate the phone 260 degrees 2 times and turn it on. I did and I have sound, thru the earphones.... but none without them. I'm on hold.... Hopefully they will get this resolved and fixed... We purchased 2 of these leappads and while I love LeapFrog products, we've had a LOT of trouble with them.
Ok, cs came back on the line and they are issuing a replacement one. I have to deface this one, send a pic and they will send a replacement..
This will be the 2nd one they have had to send us, the first due to a cracked screen.
Sounds like a stuck pen button or the pen wire is pinched (look in the battery door at the pen wire).
Although it very well could be something (spilled) in the power button.
Don't take it apart too far.. once the membrane on the touch screen is disturbed or taken apart, it'll never work right again!
For a whole replacement leapPad, try a thrift store. I see them all the time, all models, under $20, sometimes under $5. (I have a 4 year old son and he destroys everything!)
You can buy replacement pens online and it's really easy to replace. Just unscrew the panel where the pen cable enters the unit. I think there are two more screws holding down the pen once inside. I've don't it with my kid's LeapPad. I transplanted a pen from a faulty pad but have seen replacement pens online.
Just Google "LeapPad pen" and you will find many links to replacement pens. Amazon carries them as well as Walmart. Check Toys 'R Us if you have one locally.
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