DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder Logo
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Jailene Rodriguez Posted on Mar 08, 2014
Answered by a Fixya Expert

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My dish dvr 625 receiver gets stuck on acquiring signal

My receiver was working fine yesterday then today when I went to turn it on, the receiver did like a reset and turned itself on back again and then it gets stuck on acquiring signal. I've disconnected a few times and turned it back on but it stays the same, stuck. Please help!!!

2 Answers

dish guy

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  • DISH Network Expert 82 Answers
  • Posted on Aug 05, 2016
dish guy
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To whom it may concern,
I have been a technician in the field for years, and your best course of action will be simply to contact Dish Network and set up a Technician visit. There are a plethora of issues that could be causing your signal loss, including but not limited to:
Corroded Fitting, Loose Connection, Obstruction in Line of Site of Dish, Faulty switches(Diplexer, Triplexer, Separater ETC.), Inoperable Receiver..
The list goes on and on, and your best bet would simply be to call Dish for a Service Technician. Please ensure that you have the service protection plan on your account which is an additional $7.99/mo if I am not mistaken.. This will prevent you from paying a $95 Tech fee.

Best of wishes,
Dish Guy

If you need further help, I’m available over the phone at https://www.6ya.com/expert/brian_142c5ec89a7a3fda

Jack Bowser

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  • Expert 168 Answers
  • Posted on Mar 08, 2014
Jack Bowser
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Call dish up that is what you pay for

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5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Jul 20, 2008

SOURCE: dish-vip622dvr

my reciver dont recored and dont pause and take like 12 minutes to turning on, and have a message that a have to add a usb to help organize the programing a recored, o and is to slow that a have to keep presure the channel buton for like 5 seconts to make change

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Anonymous

  • 374 Answers
  • Posted on Aug 28, 2008

SOURCE: DISH Network DVR-625 - Audio Problem

FIRST TRY CONNECTING THE RECEIVER TO THE TV VIA A DIFFERENT MEDIUM SUCH AS RCA INPUTS IF CURRENTLY CONNECTED WITH COAX.

If the problem is still evident you can send the TV1signal to TV2 or vice versa. This is accomplished by switching the output cables from tv 1 to tv 2 and changing the tv you want to use as your "monitor" to the proper channel. If viewing tv1 on tv2 change the TV channel from 60 air or 73 cable to 3. if using tv1 to view tv2 the process is the oppposite from 3 to 60air or 73cable.

To check which channel tv2 is modulated to do the following:

go to TV2 and with it on press menu, 6, 1, and then 5 on the Dish remote. That will dispay both tv output channels. You only need to be concerned with TV2.

This should isolate the problem by either it being present on both TV's using the TV1 output, which would mean the internals of the receiver are faulty, or if it is fine on the other TV it would indicate that the problem lies with the TV itself which is unlikely.This is assuming the FIRST method did noyt resolve the problem.

You may also want to try running the medium source from the back of the receiver directly to the TV.

This is all assuming you receive your locals through the satellite and not an off air antenna. Hope this helps you out.

Anonymous

  • 374 Answers
  • Posted on Jan 16, 2009

SOURCE: Dish 625 shuts off without warning and fan runs high

Unfotunately this is an event known as power cycling and the only resolution is another receiver. This issue is due to faulty internal components and has nothing to do with anything other than that fact. If you have further questions feel free to contact me. Thanks for using Fix Ya.

BeckiB_DISH

Becki Barned

  • 286 Answers
  • Posted on Dec 25, 2010

SOURCE: Dish DVR 625. Turned on

Hey there! Becki Barned with Dish Network customer service here!! I am sorry for your DVR issue! To get that resolved, if it has not been already, try to unplug the receiver from the power source for 10 seconds. If thsi does not work, a new receiver may be needed. Blog back if any other questions!!!!!

TommyF DISH

dish

  • 263 Answers
  • Posted on Feb 15, 2012

Delivering video anywhere, anytime.

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    SOURCE: Close Captioning on Dish Network VIP722 DVR Receiver

    Christy Hartl,

    I can definitely look this over with you. This sounds like it is on one receiver. It is possible it could be the equipment, but first I would like you to check something for me.

    Go to Menu -> Preferences (8) -> Closed Captioning (6) -> Caption On/Off (1). Make sure it is selected for "CC is on." Once that's enabled, try it again. If CC's are still not showing, press 'Info' on the remote and see if CC is listed on the program. Let me know if you have any questions.

    Tommy Faust
    DISH Social Media Representative

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    DVR refuses to rewind or pause live TV or record

    ruukasu2005,

    If you are still experiencing problems with your 625 receiver performing live DVR functions, try unplugging the receiver for about 10 seconds and plugging back in. This will cause the receiver to reboot and acquire satellite signal. After the picture returns, then try to pause. If it still doesn't work, then we may need to replace the receiver. I hope this helps.

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    I can't pause or rewind my moveie

    fktrejo,

    When you try to use the DVR features, do you get an error message (024 or 311)? Have you unplugged your 625 receiver yet? If not, unplugged the receiver for about 10 seconds and plug back in. This will cause the receiver to reboot and acquire satellite signal. When the picture comes back on, try to pause. If it still doesn't work, we may need to replace the 625 receiver. I hope this helps.

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    How do I get closed captioning on my 625 dish dvr.

    Guest,

    The 625 receiver does not have a setting to control closed caption. This is a setting from your TV itself. I would look at your TV manual to see how you can turn the feature on. I hope this helps.

    Ray Calo
    DISH Network
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    When I turn to Sirius radio the sound sounds like waterfalls or slow to it. The second tv is fine

    Guest,

    I would check the connections from the receiver to your TV to make sure you have a secure connection. I you have already done so, you can unplug the receiver from the electrical outlet and leave unplugged for 10 seconds. Plug the receiver back in after 10 seconds. After it reboots and re-acquires the signal, try the Sirius channels. If you still have the same problem, we may need to replace the receiver.

    Ray Calo
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    TODAY IHAVE RECHARGE MY DISH TV MY VC

    aks4978

    I'm not really sure exactly what you are saying. By "recharge" are you saying that you restarted your DISH Network service? If so, sometimes depending how long the service has been turned off, the receiver needs to have an authorization sent to it. For this to occur, you will need to call 1-800-333-3474 and speak with Tech Support. You can also perform a hard reset by unplugging the receiver from the electrical outlet for 10 seconds and plugging back in. This will cause the receiver to reboot and re-acquire satellite signal. I hope this helps.

    Ray Calo
    DISH Network
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    When I turn to Sirius radio the sound sounds like waterfalls or slow to it. the second tv is fine

    rodneyrhino

    You can check your cables on the back of the receiver to make sure they are secure. Does this only happen with Sirius channels or all channels? If the cables are secure, you can unplug the receiver from your electrical outlet for 10 seconds and plug back in. This will cause the receiver to reboot and re-acquire satellite signal. I hope this helps.

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    DISH Network
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    On screen caller id failure

    common problem on 625 receiver. Have you hit menu 6-1-2 to enable caller id? If so call Dish and have them send you a new receiver out and give it a try. I'm sure it won't work every time, but it has to be better than what you have.
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