[email protected] dont know how to log on

If you normally use an email program like Outlook or Mac Mail, try logging in to your webmail. If you can see your webmail OK, then it's likely to be a problem with the way your email program is set up.
http://bt.custhelp.com/app/answers/detail/a_id/49512/c/7339/session/L2F2LzEvdGltZS8xNDc4MjExMzgzL3NpZC96SVllVUwybg%3D%3D
may need to reset password if you can't get into web mail
if you can check the authenication method you selected in the email program

from

http://bt.custhelp.com/app/answers/detail/a_id/9962/c/7339

IMAP incoming server option

Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated if you tick the SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
Root folder/path:

POP3 incoming server option

Server: mail.btinternet.com
Port: 995 (this should be automatically populated when you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
POP from folder: By default, POP will pull emails from your Inbox

SMTP outgoing server

Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password

To be able to send mails, you have to be logged in to the account. Only then you can send the mail. But when btinternet.com, is a POP3 and STMP server provider, it could be you deleted the settings for the POP server or they are changed one way or another. Please check or fill in both server settings in your browser(s) see if they are correct, or renew them.

Hi michael,

The link you're talking about looks like an e-mail adress so you'll not be able to log in to anything with this link.

If you wish to log in this is the link you should follow Email Login Page

Then you'll just have to past your e-mail adress and your password.

Have a nice day !

Open website and enter user Name and password then click on login button .

Hi
To log into your btinternet account, you now need to go to the BT homepage and click on My BT on the blue bar and log in with your BT email address and password. If you do not know your password then there is a link just below the password box which says "forgotten password" and which will allow you to reset the password.
Cheers

Help

Click the "Forgotten password?" link just below the password box on the btinternet login page.

Try this... http://www.ipadforums.net/threads/typing-lower-case-when-entering-password.8704/

If you log into the BT page and then click on the EMAIL shortcut at the top-right it will take you to your email page where you can log in.