HP Officejet 5610 All-In-One InkJet Printer Logo

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Cartridge does not stay in place due to top snapping off.

While printing, something in the back and forth motion of the cartridge carriage caused the left cartridge snap in holder to break off. Can a new holder be bought.

  • Brenda Wendelken
    Brenda Wendelken Apr 16, 2014

    Printer was not repairable so I bought a new HP. Thanks for all the help.

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5 Related Answers

Altin S1

  • 84 Answers
  • Posted on Dec 28, 2007

SOURCE: Printer Carriage Violently Slams Back and Forth

The encoder strip is out of it's way, or is removed...

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Anonymous

  • 1 Answer
  • Posted on Feb 04, 2008

SOURCE: printer carriage not working properly in 5510 'all-in-one'

Does your carriage just move to the right side and get stuck? That's what mine does. I just fiddle with it and wiggle stuff until it's starts working and it'll work until I shut it down but when I turn it back on it starts all over again.

Anonymous

  • 57 Answers
  • Posted on Feb 08, 2008

SOURCE: "Clear carriage jam" persistent error...

Hi,

I understand that you are receiving Carriage jam error.

Please follow the below given instructions to get the issue resolved.


Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00309142&cc=us&lc=en&dlc=en&product=90809&dlc=en&lang=en

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Let us power cycle your All-in-one to remove any static electricity in your All-in-one.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Please try installing the below patch and check for the result:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-14037-3&lc=en&cc=us&dlc=en&product=90809&os=228&lang=en


Just copy and paste the entire link into the Internet browser's address bar and press enter

If the issue persists, try resetting the All-in-one to factory defaults by following the below given instructions:

Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold Cancel and the Right Arrow while plugging in the power cord.

Continue holding until it displays S Full Reset message in the front panel of the All-in-One.
This should resolve the issue.

Regards,
Lawrence

Anonymous

  • 564 Answers
  • Posted on Aug 20, 2008

SOURCE: "Clear carriage jam" persistent error...

i'd say that when doing surgery at this level, it's always handy to have the guide to surgery for printers.

I'd say that this patient is muerto.




efs_perpends

efs_perpends

  • 1997 Answers
  • Posted on Sep 03, 2009

SOURCE: Ink cartridge alignment failed

  1. Well, there's the standard solution from HP support, if you haven't already seen it.
  2. Assuming that isn't the cause, let's try to reset the printer by following these instructions.
  3. Try printing a self-test report. (see here.)
  4. Troubleshoot the cartridge. (make sure the tape has been removed, the contacts are clean) (installing cartridge here)
  5. Reboot your computer. Also see here.
Good luck.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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Related Questions:

0helpful
1answer

How to remove & clean the Print Head

1.Turn on the printer. Open the cover to expose the printer carriage. Wait for 3 seconds and unplug the printer from the electrical outlet. The print cartridge will stay in place by unplugging the power.

2.Remove the ink cartridge from the carriage by lifting up on the tab holding each cartridge in place. Remove the ink cartridge by pulling it out and up.

3.Use a lint-free cloth to gently wipe the copper contacts on the bottom of the ink cartridges. If the residue is stubborn and won't wipe off, use a cotton swab dipped in bottled water to remove the residue by rubbing gently. Do not wipe the nozzle on the ink cartridge; wipe only the flat contacts. Lay the cleaned ink cartridge on it side on newspaper. Do not stand it upright with the copper contacts touching the newspaper or the ink will drain out.

4.Use the lint-free cloth to wipe the contact points in the print carriage. If the residue won't come off, use a cotton swab wet with bottled water to remove the residue. Wait 5 minutes after you have cleaned the printer contacts before replacing the ink cartridge.

5.Place the ink cartridges back in the printer cartridge. Snap down the top to secure the cartridges. Plug the power cord in the wall outlet. Close the cover. The printer is ready to use after running through the initialization.

***If you need any kind of technical assistance you can contact support cell at http://www.vtechsquad.com/
0helpful
2answers

How do i change the cartridge

See below: Also is a link the the manual for your unit the maunal has pictures: Page 62 of the manual list the procedure. (page 72 in the adobe file)

Manual

1 Turn on the HP Officejet, and then lift open the print-carriage access door.

The print carriage moves into view.

2 After the carriage stops moving, push down on the top of the print

cartridge to release it, and then pull it toward you out of its slot.

Note: It is normal to see ink buildup in the print cartridge slots.

Print-carriage

access door

hp officejet 5500 series

chapter 8

64 maintain your hp officejet

3 Remove the new print cartridge from its packaging and, being careful to

touch only the black plastic, gently remove the pink tape by using the pull

tab.

Caution! Do not touch the copper contacts or ink nozzles.

Once you have removed the plastic tape, install the print cartridge

immediately to prevent the ink from drying in the nozzles.

4 Hold the black print cartridge with the HP label on top. Slide the print

cartridge at a slight angle into the right side of the print carriage.

Press firmly until the print cartridge snaps into place.

Caution! Do not attempt to push the cartridge straight into the slot.

It must slide in at a slight angle.

5 Hold the tri-color print cartridge with the HP label on top. Slide the print

cartridge at a slight angle into the left side of the print carriage.

Press firmly until the print cartridge snaps into place.

Caution! Do not attempt to push the cartridge straight into the slot.

It must slide in at a slight angle.

Note: You must install both print cartridges in order for your HP Officejet to

work.

reference guide

maintain your hp officejet

65

maintain your hp officejet

6 Close the print-carriage access door. Within a few minutes, a print
cartridge alignment page prints.

0helpful
1answer

How do I change the cartridge

  • Turn on your printer and lift the access door. The print carriage will move to the center.


  • Once the print carriage has stopped moving, remove the empty cartridge by pushing down on it and pulling it towards you.
  • Remove the replacement cartridge from its packaging. Peel the pink tape away from the bottom while holding the cartridge by the sides.
  • Hold the replacement cartridge with the label on the top. Slide cartridge into the appropriate slot. Insert cartridge at a slight angle, then apply pressure until it snaps into place.
    • Close the print carriage access door.
    • Align the printer if it prompts you and if not just align it manually
    0helpful
    1answer

    How do you replace the ink cartride in a hp 2175 all in one printer

    1. Prepare the replacement cartridge by pressing down and back on the top of the protective plastic, then sliding the cartridge out.
    2. Set both the cartridge and empty cartridge protector aside.
    3. Turn on your printer and lift the access door until it locks into place. The print carriage will move to the center.
    4. Once the print carriage has stopped moving, raise the latch to release the empty cartridge. 5. Remove the empty cartridge by pulling towards you. If you are replacing the tri-color cartridge and need to remove the black ink cartridge temporarily, use the empty cartridge protector to hold it. 6. Hold the replacement cartridge by the sides and remove the black plastic tape. 7. Insert the replacement cartridge into the appropriate slot (left for tri-color, right for black) until it snaps into place. 8. Pull the cartridge latch towards you and press down until it snaps into place. 9. Close the access door. -------
    You may also download and refer to it's product manual :-
    http://h10032.www1.hp.com/ctg/Manual/bpu73527.pdf
    and
    http://h10032.www1.hp.com/ctg/Manual/bpu73554.pdf

    -------
    0helpful
    1answer

    Error message 1200 Dell AIO 922 printer

    Buy and HP. Seriously though, you can look in the printer and should see a small thin plastic strip that looks tinted and sits behind the path of the print cartridge carriage. This strip has many vertical lines the printer counts to know it's position on the path. If this is dirtied with ink, a common problem, the printer can skip lines due to an inability to shine light through and count them. If this look inky, wipe it with a damp paper towel and COMPLETELY dry it. Unplugging the printer while the carriage is in motion will give you the ability to slide if freely. Good luck.
    0helpful
    2answers

    Cartridge Jammed Error 5100 Bob

    This is what the service manual says for that error:

    “CARTRIDGE JAMMED”
    Printing position compensation failed
    Cause: Carriage movement prevented by one of the following.
    Damaged or deformed carriage shaft.
    Insufficient grease.
    Solution: Replace the carriage shaft.
    Replace the deformed parts.
    Apply more grease.

    Cause: Bi-directional print displacement compensation failed because the carriage motor is out of step, or
    some similar reason.
    Solution: Replace the carriage motor.

    Home position error
    Cause: Tried to stop the carriage unit that has been moving or to move the carriage unit at a pause by force.
    Solution: Do not touch the carriage unit other than the carriage at the cartridge replacement position.

    Cause: Foreign body in carriage section.
    Solution: Open flatbed ***’y and remove the foreign body.

    Cause: Loose carriage belt.
    Solution: Replace the carriage unit.

    Cause: Carriage motor does not work.
    Solution: Switch Power OFF/ON.
    Replace the carriage motor.

    Cause: The position of the carriage cannot be detected (due to smears on the carriage encoder film or a MAIN
    board failure).
    Solution: Switch Power OFF/ON.
    Wipe the carriage encoder film with a cloth moistened with alcohol.
    Replace the carriage unit.
    Replace the carriage encoder film.
    Replace the MAIN board.
    5helpful
    1answer

    How do I put new cartridge in

    Follow this procedure to install print cartridges in you printer.

    1 Turn on the HP Officejet, and then lift open the print-carriage access door.

    ae5b6cd.jpg

    6321dc8.jpg

    The print carriage moves into view.


    2 After the carriage stops moving, push down on the top of the print
    cartridge to release it, and then pull it toward you out of its slot.

    fb405bf.jpg


    3 Remove the new print cartridge from its packaging and, being careful to
    touch only the black plastic, gently remove the tape by using the pink pull tab.


    8cab956.jpg

    Caution! Do not touch the gold-colored contacts or ink nozzles.
    Once you have removed the plastic tape, install the print cartridge
    immediately to prevent the ink from drying in the nozzles.


    4 Hold the black or photo print cartridge with the HP label on top. Slide the print cartridge at a slight angle up into the right side of the print carriage.
    Press firmly until the print cartridge snaps into place.
    Caution! Do not attempt to push the cartridge straight into the slot.
    It must slide in at a upward slight angle.

    704c31c.jpg


    5 Hold the tri-color print cartridge with the HP label on top. Slide the print
    cartridge at a slight angle into the left side of the print carriage.
    Press firmly until the print cartridge snaps into place.
    Caution! Do not attempt to push the cartridge straight into the slot.
    It must slide in at a slight upward angle.

    6c2c861.jpg

    Note: You must install both print cartridges in order for your HP Officejet to work.


    c272228.jpg
    6 Close the print-carriage access door.
    “Press OK to print Align page” appears on the display.
    7 Press OK.




    1helpful
    1answer

    The on button and arrow button are flashing (cant Print)

    Hi. This error means "A carriage jam has occurred".

    The steps to correct this problem are (from HP support):

    Step one: Move the carriage

    1.Lift the top cover of the product.
    2.Turn the product off, and then turn it on.
    3.Unplug the power cord from the back of the product when the grinding noise starts.
    4.Move the carriage towards the middle of the product (this procedure may take a couple of tries to get the timing correct).

    Step two: Remove the cartridges

    1.Press down lightly on top of the cartridge latch.
    2.Pull out the bottom of the latch to unhook it.
    3.Slide the print cartridge out of the carriage.
    4.Repeat the steps for the other cartridge.
    5.Close the top cover.
    6.Reconnect the power cord.

    Step three: Reinstall the print cartridges

    1.Open the printer cover.
    2.Wait until the carriage moves to the right side of the printer and is idle and silent.
    3.Press down lightly on top of the cartridge latch.
    4.Pull out the bottom of the latch to unhook it.
    5.Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then slide the print cartridge into the carriage.
    * Install the tri-color print cartridge in the left side of the carriage.
    * Install the black, photo print cartridge, or the gray photo print cartridge in the right side of the carriage.
    NOTE: To easily identify the correct side of the carriage in which to install the print cartridge, match the symbol on the print cartridge label with the symbol above the carriage.

    6.Push down on the print cartridge latch until it snaps closed.
    7.Lower the cover of the product.

    For other errors indicated by the lights flashing follow the link:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00575972&lc=en&dlc=en&cc=us&product=467980&lang=en

    Hope it helps, if it helped you, please rate the answer. For further assistance please reply back.
    1helpful
    1answer

    When ever I start to print it sounds like automatic weapon fire. It seems to be coming from the ink cartridges...replaced both of those and still same issue. Help would be greatly appreciated as in this...

    It may be that the carriage sensor is either broken or moved out of place. When you power on the printer, it will move the carriage back and forth to find the end sensor. If it doesn't find it, it will slam against the end and cause the sound you're hearing. Look on the side of the cartridge for a tab or ear and make sure that there isn't any obstruction in the carriage path that would impede motion. Also check to see if the sensor isn't out of place.
    0helpful
    1answer

    When I turn on the power to the printer, the print carriage cycles to the right as normal then carriage sticks and begins to continually chatter.....at the same time the light bar on the scanner trys to...

    There is usually a sensor on one side or the other of the carriage. When you power up the machine, the carriage will be moved to that end, setting off the sensor. Then it will move back and forth to test carriage motion. If the end sensor is faulty, the carriage will still attempt to move until it triggers the sensor, but when it gets to the extreme end, the motor will continue to attempt to move it, causing the chatter. After a time, it will stop with an error message.

    Look at the carriage where the cartridges are, and you should see some kind of tab or ear on it. If it's broken, then you may get the symptoms I mentioned above. Also if you can see the sensor, make sure that it's not broken or moved out of place.
    Not finding what you are looking for?

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