Digix BT-100 Portable Bluetooth Wireless Speaker is not recognized by my android MOTO X cell phone.

There are several issues that may be causing the volume to be very low.

SPEAKER VOLUME:
(1) When you press the Vol+ button on the speaker does it make a beep sound? (It should, even if it can not longer go up or lower).
(2) Be sure to continue pressing the Vol+ Button to ensure that the volume does increase.
(3) While this is rarely an issue, may want to check that the speaker is charged.

DEVICE VOLUME:
*Please note that some devices have a separate volume control aside from a blue tooth devices volume adjustment.
(1) Ensure that Media Volume is on.
(2) Ensure that the volume is turned up on the device by using the devices Vol+ controls

MEDIA VOLUME:
*Please also note that the media being used (Youtube, Hulu, Music Player, etc.) may ALSO have a separate volume control aside from a blue tooth devices volume adjustment.
(1) Check that the volume within the media is turned up as well.

Hope this helps! You can also contact customer service for DIgix at 1-866-770-3688 for further assistance.

This device is Water RESISTANT. IPX-5. It can get wet, be splashed and fall into water. As long as it is quickly removed and too much water does not seep through the top holes the speaker will be fine. It works great in the shower where it will constantly get splashed or pool side.

If you continue to have trouble feel free to contact the manufacturer at [email protected] or going to http://www.contelusa.net

You will need to be sure that your device has BLUETOOTH. If it has bluetooth please turn on the bluetooth settings on your android device. You will now want to turn on the speaker.

Using the android device you will search for available bluetooth devices. Once you see BT-100 you will select that to PAIR. Some devices will automatically CONNECT after the devices have been paired. If not, please press BT-100 again to CONNECT. The BT-100 speaker should BEEP indicating that they have connected and the speaker is now ready to use.

If you continue to have trouble feel free to contact the manufacturer at [email protected] or going to http://www.contelusa.net

If the middle button is pressed and HELD for a few seconds, it should end the call. All android phones may not allow this function.

If you continue to have trouble feel free to contact the manufacturer at [email protected] or going to http://www.contelusa.net

Please be sure to double check that the volume for BLUETOOTH on the device (phone, tablet, etc.) is also turned up. Please note that the volume buttons on the speaker may not always control the bluetooth volume via the device.

If you continue to have trouble feel free to contact the manufacturer at [email protected] or going to http://www.contelusa.net

Has the speaker been paired with another device?

Is the device (phone, tablet, etc) paired with another bluetooth device that is within range?

If the answer is YES to either of the above questions this could be what is causing the problem. Please note that most devices (phones, tablets, etc.) can only connect to ONE bluetooth device at a time. Also note that the BT-100 speaker can only connect to ONE device at a time.

If you continue to have trouble feel free to contact the manufacturer at [email protected] or going to http://www.contelusa.net

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If you need further help, I’m available over the phone at https://www.6ya.com/expert/richard_b59056c0c62ecb00

Amazon.com

Kathryn,

The speaker can only pair with one device. I had the same issue pairing it with my phone and then to my iPad.

You simply need to unpair it with your daughters iPod by turning off the bluetooth on that iPod, turn off then back ON the speaker and connect again to your own iPod by turning on the Bluetooth, Selecting BT100 from the list and wait for it to say CONNECTED (not paired).
Hope this helps!