The four ink cartridges are the correct cartridges with CYMK colors. None of them can be removed. They were inserted with black first, yellow second, magenta third, and cyan fourth. They are inserted

This issue will only occur if an ink cartridge(s) is or was installed inthe wrong position (slot) in the machine. When a cartridge is installed, the ink tube system is filled with the ink from the cartridges, to prepare the machine for printing. If the cartridge is inthe wrong position the tube will fill with the wrong color.

NOTE: If you just installed or replaced the ink cartridges and your printed documents are missing colors please refer to the solution - I just installed or replaced my ink cartridge and my printed documents aremissing colors. What can I do? Blank

To resolve this issue you will need to clean the print head.

NOTE: It may require 10 to 15 cleanings to clean the ink tubes and print head. During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to completethe cleaning process.

1. First verify the position of the ink cartridges:

a. Open the ink cartridge cover and check to make sure the ink cartridges are in the correct order.

b. Starting from the left side, the correct order is Black, Yellow, Cyan(blue), and Magenta (red).

- If the ink cartridges are installed in the correct order, close the ink cartridge cover and continue to STEP 2.

- If the ink cartridges are not in the correct order, remove the ink cartridges that are installed in the wrong position by pressing down on the release lever(s), located above the ink cartridge and remove the cartridge(s) from the machine.

Next, reinstall the ink cartridge(s) in the correct position in the machine by gently pushing the cartridge in until it clicks.

When all the cartridges are installed, close the ink cartridge cover.

2. After closing the ink cartridge cover, the LCD will prompt - Did youchange XXXX (XXXX = the color) This message will be displayed for ink cartridge that was removed. Press the - (Minus Key for No). This willkeep accurate data of how much ink is left in the cartridge.

1. Press the INK key.

2. Press OK to select Test Print.

3. Press OK to select Print Quality.

4. Press the COLOR START key.

5. Review the Check Sheet. The colors on the Check Sheet should be in a specific order: Black, yellow, Cyan (Blue) and Magenta (red).

a If the colors on the Check Sheet are in the correct order and are notmissing any dashes, press + (Plus Key for Yes) on the key pad and continue to STEP 7.

b If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - (Minus Key for No) on the key panel and continueto STEP 6.

6. The machine will need to perform cleanings to flush out the incorrectcolor or dried ink from the ink tubes and print head.

a. The LCD will ask you BLACK OK. If black is fully printed and is the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).

b. The LCD will ask you COLOR OK. If any of the 3 colors (yellow, cyan (blue), and magenta (red) are fully printed and are the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).

c. The LCD will say START CLEANING + for YES and - for NO. Press + for YES to start cleaning. The machine will go through a cleaning cycle that will take approximately one to two minutes.

d. After the cleaning is completed, the LCD will say PRESS START. Pressthe BLACK START key. This will print out the print quality check sheet again for you to check and see if your print quality issue has been resolved or not

NOTE: If you wait 1 minute after the cleaning cycle is completed, the display will return to date and time. You will need to go back to STEP 3 to print the Print Quality Check Sheet again.

e. If the ink color order is correct and all of the dashes are present, press + on the key pad to select YES and continue to STEP 7.

If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - key to select NO. Repeat the cleaning process byfollowing STEPS 6a through 6d. You may have to perform this procedure up to 15 times in order to clean the ink tubes and print head

NOTE: During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to complete the cleaning process.

7. Test by printing the document that had the reported problem (wrong color printing).

1. Open the ink cartridge cover.
2. Remove each ink cartridge from its package.
3. Align each ink cartridge with its color-coded slot and then insert the ink cartridge into the slot. To ensure proper contact, press down firmly on the cartridges until they snap into place.
4. Close the ink cartridge cover.

1. Open the top cover of the printer. Figure 2: Open the top cover
2. If the carriage does not move to the left automatically, press and hold the Resume button ( ) for three seconds. Wait for the carriage to stop moving.
3. Remove the cardboard cover from the printhead carriage. Figure 3: Remove the cardboard cover
4. Lift the printhead latch. Figure 4: Lift the printhead latch
5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. Figure 5: Shake the printhead while it is still in its packaging
6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. Figure 6: Remove the printhead from its packaging, then remove the orange caps from the printhead
7. Insert the printhead into its color-coded slot. The label on the printhead must match the label on the printhead latch. Press down firmly on the printhead to ensure proper contact. Figure 7: Insert the printheads in the correct color-coded slots
8. Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch. Figure 8: Close the latch
9. Close the top cover. Figure 9: Close the top cover

1. Press the Setup button on the control panel Setup and the number 6 on the keypad or scroll to Tools .
2. Press 4 on the keypad or scroll to Align Printer . The alignment process starts.

1. Turn the printer on.
2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door
3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
   NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge
5. Remove the new ink cartridge from the packaging.
6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
   NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge
7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch
8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
   NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
9. Close the ink cartridge door.

• Disconnect the power cord from the back of the unit.
• Connect the power cord to the back of the unit.
• Press the On () button to turn on the unit.

1. Locate and raise the print cartridge access door on the front of the unit, just above the output tray. The print cartridge carriage will move into the middle of the access area. Figure 1: Raising the front access door and the ink cartridge latches
2. Press down lightly on the top of the ink cartridge latch of the ink cartridge to be replaced and then pull the lower section of the latch toward you to unlatch the ink cartridge.
3. Grasping the sides of the ink cartridge, pull the cartridge toward you to remove it as shown in Figure 2. Figure 2: Removing the cartridge after raising the latch
4. Remove the replacement cartridge from its packaging, and touching only the black plastic, gently remove any tape covering the nozzles. Do not touch the gold-colored contacts. Figure 3: Removing the protective tape
5. Holding the ink cartridge with the printed label up, slide the cartridges one at a time into the print carriage as shown in Figure 4. The black ink cartridge (HP 56 or HP 27) goes on the right side (with the gray latch) and the tri-color cartridge (HP 57 or HP 28) goes on the left side (with the blue latch). If the optional photo cartridge (HP 58) is installed for six-ink photo printing, it is installed in place of the black ink cartridge. Figure 4: Inserting the cartridge
6. Place your hand on the latch as shown in Figure 5, with the thumb pulling the end of the latch toward you. While holding the end of the latch out, press down on the top of the latch until it stops and then release the lower portion of the latch with your thumb so that it catches under the tabs. Do not force the latches into place or damage to the unit might occur. Close the all-in-one after latching the ink cartridges in place. Figure 5: Latching the ink cartridges in place
7. Close the print cartridge access door.
8. A message will appear in the front panel display requesting that the ink cartridges be aligned. Press ENTER on the front panel to start the cartridge alignment. Two pages will print. Following the instructions printed on the second page, place the first page on the scanner glass in the lower-right corner and then press ENTER to finish aligning the cartridges. Remove the page from the scanner glass when complete.

• To insert a cartridge into the protector, slide it into the protector at a slight angle until it snaps in place.
• To remove a cartridge from the protector, push down and back on the top of the protector to release the cartridge and then slide the cartridge out of the protector.

• Check the black (or color) cartridge
• Replace the black (or color) cartridge
• The wrong black (or color) cartridge is installed

1. Open the front of the unit to access the print cartridges (as shown in Figure 1).
2. Remove the ink cartridge indicated in the message and inspect it.
3. Verify that it is the correct part number and if it is, reinsert it.
4. Close the lid to see if the problem is corrected.
5. If the message is still displayed after a few seconds, remove the ink cartridge again.
6. Unplug the power cord from the back of the unit.
7. Clean the electrical contacts on the ink cartridge with a soft clean cloth, slightly dampened (not wet) with clean water. Each contact is very small and shaped like a rounded square. Figure 7: Cleaning the cartridge contacts
8. Inside the HP all-in-one product, clean the contacts in the print carriage (the cartridge holder) with a clean cotton swab slightly dampened with clean water. Allow them to dry for five minutes before reinserting the cartridge(s) and turning on the printer. Figure 8: Contacts to be cleaned
9. If the problem remains, replace the ink cartridge.
10. If the problem still exists after trying all of the steps above, contact HP for assistance.