You meet a Bizhub C-353 with a Code of C-C172, which is a problem that will require tech to look at. It deals with your control board and Non Volatile Memory which houses special info and counter information, it is either bad or the main board, hopefully the tech can come out and re flash the copier software, Or replace NVRAM chip, worse case the main board, he might check all the connectors on the boards for a loose connection or a bad pin, unless you want to that let say 50 connectors, any you might cause more problems worse case the tech say main board need to be replace, you can not get the software for the copier on line. It is located on a secure server at Konica Minolta website for dealerships and KMBS they like to protect there software.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
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