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I had the same issue and called Rival for a replacement. Unfortunately they did not have any but they did have another model the BB103 available for sale, of course a limited stock. If you are still interested in the appliance try giving them a call.
I had the exact same thing. I got it about 1.5 years ago and just now am opening it only to find the ceramic inside is broken. I am going to try to call the crock pot service center tomorrow. Let me know if you found a solution that might help me! Thanks!
Hello,
If you would like a photocopy of the manual for my bbq pit, I can copy it and send it via an email attachment. my email address is: [email protected]
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