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Posted on Jun 07, 2009
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How do I stop Excel from opening up when I turn the volume down?

I have an HP Pavilion dv5-1233se laptop (the white special edition one), and every time I try to use the touch-tone buttons (volume, play, stop, turn wireless on/off, etc.) it works, but it also opens up Microsoft Excel 2007. How can I stop this?

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  • Posted on Sep 13, 2009
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I don't have your model but the symptoms point to the "hotkeys" or "quick launch" buttons have changed from their original settings. There could be a few solutions. First, check this link for help from HP:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744188&prodTypeId=321957&objectID=c01136921


If this is something that has started receintly, try a system restore back to a time when it was working correctly.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3744188&prodTypeId=321957&objectID=c00807369

There is also the HP Backup & Recovery utility to try:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00809678&lang=en&cc=us&taskId=115&contentType=SupportFAQ&prodSeriesId=3744188&prodTypeId=321957

Possibly, if you have your original MS Excel disks, try uninstalling, rebooting, test the buttons, and if it's working properly, reinstall Excel

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