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Dear Craig User,
I understand your delima with this tab, however unfortunately this product doesn't carry a very good market reputation.
For the kind of issue you are facing, I would recommend a reset (Hard reset) for which you may follow the following procedure.
Make sure the tablet is OFF.
Press and hold the Volume Up and Power buttons at the same time.
When the Android starts to flash, release the buttons.
Then try to press different hardware buttons until you are given a list of options.
Note: If Volume Up and Power doesn't work, try Volume Down and Power.
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