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you may have knocked it out of time. when you heard the noise it might have been the needle hitting the fabric to hard which can sometimes knock your machine out of time. you may have to find a local sewing machine store that fixes machines. if you find one they should be able to repair it for little to no cost.
Most likely the needle was broken when a piece of cloth was under the machine right , this means that the needle was slightly bent while it went down to pick up the lower thread , in most of these cases it damaged something fornm the bottom spool.....better check carefullyfor marks and VERY genrly with a new needle in place utrn by hand and see feel where it gets stuck...then replace part or bring to shop to fix ...
You may have a thread stuck in your bobbin area. Remove your bobbin, brush gently with a clean soft brush to remove dust and/or thread bits, then gently wiggle your hand wheel back and forth, and brush again. This should free up your machine.
Thanks to floraq803, we have our 11000 working again. The needle threader was stuck in the down position. We turned off the machine, and turned the wheel (which controls where the needle is) until the needle threader bar was straight (approximately 1/2 way between the needle being all the way down and all the way up). Turned on the machine and the threader came back up again. Now back to sewing.
These machines are known to freeze up in the needle bar crank, even when only a couple of hours old. If it is less than a year old, a Brother certified service center will fix it under warranty.
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