Logitech Harmony One Advanced Universal Remote with Color Touch Screen Logo

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Posted on Jun 06, 2009

Will not charge Logitech Harmony one

The remote sits in the cradle, the power is on but the remote is not charging.

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  • Posted on Jun 09, 2009
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Joined: Jun 09, 2009
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Clean the golden contacts with alcohol

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Related Questions:

0helpful
1answer

My LCD screen on my Logitech isn't working. It is black but blue when it sits in the cradle for charging.

Hi.
With Harmony remotes, when they get old, often the LCD screens fail. I had this happen to my Harmony 880, and updating the firmware solved it for a while, though the solution was not permanent. To update the firmware on your remote, log in to the Harmony software and click "Downloads" at the top of the screen. On the next page, click "Firmware" and follow the steps on the screen.
Hope that fixes it for you.
0helpful
1answer

My Harmony One remote will no longer charge. I took the battery out of it and place it in my Harmony 880 and placed it in it charging cradle. It started charging. I know it is not a battery issue. Yes...

This is a common problem for these remotes. Constant handling of the remote results in dirty charging contacts located on the bottom of the remote. Oils and acids from your fingers and hands also dirty the charging contacts. Also the contacts on the charging cradle can become dirty and have been known to not make solid contact. I would recommend cleaning BOTH the charging contacts AND the cradle contacts using a Q-tip and some good quality rubbing alcohol.Be careful to just wet the Q-tip and gently scrub the contacts only. Careful regular maintenance should help you resolve this problem. Also you could check the Logitech website for recommendations on how to clean their equipment.You can also try the rubber band trick!! Which is while placing the remote into the docking cradle, listen for a beep which indicates a solid connection. While still maintaining a solid grip on both charger and remote wrap a rubber band around both devices. This should ensure a good connection while the remote is charging! Good Luck!
0helpful
1answer

Remote wont charge in cradle or by usb connection...charge cradle seems to be working but remote is now flat...what do you suggest

Try pushing down on the remote to ensure that the pins are making contact. If that does not work, you can buy a new charger for the remote from Logitech. They are only $10.
1helpful
1answer

Cradle does not keep remote charged. Remote beeps occasionally when just sitting in cradle.

See the information in the link.

My Harmony 890 won't charge correctly http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/popup_adp.php?p_sid=undefined&p_lva=undefined&p_li=undefined&p_faqid=9169 once the information is filled out, email logitech with the answers and the shipping/login information to see if they can assist you with this. Another things i would advise checking is the battery and what condition it is in.
1helpful
1answer

Won't charge in cradle, shows slide show then goes dark. has power to remote won't charge know matter long it sit on it

The early 880's had problems with the charging circuit. For a while Harmony was replacing these units even outside the waranty period. Not sure if they are doing this anymore. However your remote is recognizing that it is in the craddle because the slide show starts which means the charging circuit in the remote is not passing power onto the battery or the battery is not making a good connection inside the remote. I would pull the battery and clean the little contacts in the remote and the contact pads on the battery. If you have a volt meter I would pull the battery and check voltage. You should see around 4 VDC on the 2 outside copper pads if it is charged. If it is charged and the remote is not working then its time for a new remote. If the battery is dead then it is likley the typical charging problem of the 880 is causing the failure. Hopefully cleaning the contacts both inside the remote and in the charging craddle will solve the problem. Use alcohol and a q-tip to clean all of the contacts.
Good Luck
2helpful
1answer

Harmony 785 charging cradle does not charge the remote. The cradle lights up as normal. There used to be a sound when the remote was put on the cradle, but it stopped a few weeks ago. The remote shows a...

Try pressing down on the remote, and wiggling it around. It's just that the pins are not making contact I suspect.

If pressing down helps, you can fasten it on with a elasitc band or something so that it keeps charging. Also, if it is still under warranty, I woul advise contacting Logitech's wonderful support team to get replaced.

Hope that helps!
1helpful
1answer

I have a harmony 880 remote. Won't charge now.

Generally there are three possibilities (apart from the battery going bad) that can cause your remote not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). Opening the remote and checking to make sure that the plug is completely seated is another thing to check if all else fails.




1helpful
1answer

My harmony 880 will not charge

Generally there are three possibilities (apart from the battery going bad) that can cause your remote not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show2_bing.gif should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). Opening the remote and checking to make sure that the plug is completely seated is another thing to check if all else fails.
0helpful
2answers

I have a Logitech Harmony remote. It won't take a

Generally there are three possibilities (apart from the battery going bad) that can cause your battery not to charge:

1) Some folks have reported that the battery is not sitting tightly enough in the battery compartment. You can try folding a small piece of thin cardboard and place it between the battery and the back of the compartment. This will push the battery towards the front of the compartment and create a tighter connection against the contacts.

2) There have been reports of problems with some of the charging cradles in which the remote does not make sufficient contact with the contacts in the cradle. To ensure that the remote begins to charge, place it in the cradle and listen for a single beep. The slide show should start and then, after a few moments the screen should darken. If you hear two beeps at any time, it means that the remote has lost contact with the charging cradle and has 'woken' and is no longer in charging mode. Wiggle the remote to ensure that it is sitting in the cradle and making contact. There are also some fixes that can be done of the cradle itself, including opening it up and adjusting the height of the contacts. Others have had luck cleaning the contacts on the remote and the cradle with alcohol or a contact cleaner like DeoxIT. Still others have actually sanded down the plastic surrounding the contacts on the outside of the remote in order to bring them closer to the cradle contacts.

3) If you still have trouble after you have tried everything above, there may be a loose connection inside the remote itself. There is a very small plug that connects the charging terminals on the remote to the battery compartment. In some cases, this plug can become loose (especially if the remote has been dropped). If all else fails, you can open the remote and check to make sure that the plug is completely seated or attempt to push the terminal contacts slightly farther out. However, most people have found that altering the height of the contacts on the charging cradle is a better way to go. If you want to open the remote, do the following: remove the two screws - one in the battery compartment and one at the top of the remote. Then, using your thumbnail (this is really the best, unless you have a thin, rigid piece of plastic. A part of a credit-card may work), force your nail between the two halves of the clamshell casing near the bottom of the remote on the left or right side. Once you get your nail (or plastic) into the remote, angle it down at about 45 degrees and simply slide your hand up one side. This will release all the locking tabs very nicely without marring the surface of the remote. Then do the same on the other side. Once you are done exploring, simply realign the two halves and snap them back together.
0helpful
1answer

We have a logitech 880 Harmony TV remote. It will not hold a charge. We bought a new battery and that did not help. It will not do anything Now it says "safe mode requested" AA681, B2390.

Assumption: the remote did not in any way receive physical damage including any sort of moisture or liquid inside.

Aside from you replacing the battery which you already indicated, I would recommend you contact Logictech technical support.

One more thing you may want to try is to take a soft pencil eraser and make sure the three gold contacts are clean by rubbing each with the eraser to insure good contact when sitting in the charge cradle.
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