We just purchased and installed the new GE Profile JVM1790. However, the interior light staying on and then obvioualy the microwave then won't cook. And Yes, the door IS closed all the way. I have unplugged the microwave until further notice to avoid possible overheating.
This
is usually caused by either a bad door switch or a loose door switch
mount, which are pretty simple problems to fix.
Since
it's less than one year old, it would be fully covered under warranty.
I'd suggest contacting the manufacturer to get it fixed free.
You can find a
GE-authorized servicer by calling GE Appliance
Service at 1-800-848-7620 or here.
We're
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
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