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Anonymous Posted on Oct 21, 2017

False paper jam message

I cleared the jam as HP suggest and cleaned the rollers etc. The printer won't print. Accessing the printer thru control panel I gives a message that the printer is still jammed yet it will print an incoming fax and a test page selected on the printer. Any answers? and yes I have shut down pc and printer removed power leads and rebooted both.

1 Answer

NOEL

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  • HP Master 8,606 Answers
  • Posted on Oct 21, 2017
NOEL
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5 Related Answers

Anonymous

  • 3422 Answers
  • Posted on Jun 18, 2008

SOURCE: hp psc 1315 paper jam

Hi,



. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2.
Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3.
Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4.
Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5.
Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

6.
Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

7.
Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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shawasim

Wasim Shaikh

  • 4 Answers
  • Posted on Jan 09, 2009

SOURCE: HP Laser Jet 3055- "No print cartridge" message

This could also happen due to the censors.
Try these steps.

1. Take all the papers out from input tray.
2. Open the cart door & take the cart out,and let the door be open.
3. Turn Off the printer.
4. Clean the metal contacts on the cart.
5. Reinsert the papers & the cart.
6. Turn the printer on.

This could resolve the issue.
All the Best!!!!!!

57 varieties

Karl Wright

  • 1653 Answers
  • Posted on Sep 22, 2009

SOURCE: Printer says Paper Jam but it is not

  1. Remove the paper from the paper tray.
  2. Press the Power button and then wait for the jam to clear.
    • If the paper jam cleared, try the print job again.
    • If the paper jam is not resolved, continue.
  3. Remove the rear access door. Press the handle to the right, and then pull out the door.
  4. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
  5. Replace the rear access door.
  6. If the paper jam cannot be removed from the back of the printer, raise the product cover, carefully remove the jam from the front of the product, and then lower the cover.
  7. Re-load the paper in the In tray. Fanning the paper makes sure that the pages are not stuck together.
  8. Press the Power button ( ) to turn on the product.
  9. Open the document in the application in which it was created.
  10. Click File, Print, Properties, Printing Preferences click Paper/Quality tab.
  11. Verify that the type of paper specified in the Type is text box matches the type of paper being used. A paper jam might result if photo paper is specified in the Printer Properties dialog box, but plain paper is loaded in the printer.
  12. Click OK to try job again.

Ben Johnson

  • 686 Answers
  • Posted on Dec 23, 2009

SOURCE: False paper jam message on HP J6480 printer.

This should help.

Anonymous

  • 1 Answer
  • Posted on Jul 02, 2010

SOURCE: HP Officejet Pro 8500 printer message "Paper jam"

An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit

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Why do i have a false jam reading?

I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer. I would like to work with you today with resolving this issue. Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps.

Here are the steps for clearing the path:

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Try this blog for alternate clearing ideas for this printer. HP Photosmart C6280 error message Carriage Jam
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https://www.manualslib.com/manual/949165/Hp-Laserjet-5000.html?page=84

Clearing Paper Jams If the printer's control panel displays a paper jam message, look for paper in the locations indicated in Figure 22, then see the procedure for clearing the paper jam. You might need to look for paper in other locations than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the top cover area.When clearing paper jams, be very careful not to tear the paper. If a small piece of paper is left in the printer, it could cause additional jams. If paper jams are a recurring problem, see page 78.(A paper jam message might also display if the rear door is open.)

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I have a HP LaserJet 1312nfi that is giving me a FALSE paper jam message. I repeat - FALSE PAPER JAM IN BACK DOOR. False false false. I have uninstalled it on my computer and nothing. I have opened it...

Hello Chris! Welcome to FixYa!

If you are facing False Paper Jam error in your HP Laser Jet 1312nfi but If you cant see any obvious paper jams, try to look closely into the rollers or the inside. There could be some tiny paper shreds stuck within those rollers. Or there could be a tiny piece of paper blocking the printer's sensor and thus giving you a false paper jam error.
The rollers should be cleaned if the paper fails to feed smoothly into the unit. All document and media rollers should be cleaned using a lint-free cloth lightly moistened with water.

1. Turn Off the printer and unplugged power before cleaning the rollers. This will allow the rollers to be turned by hand in most cases.
2. Remove the rear access door to access the rollers. Clean any dust and debris from the rollers.
3. Open the back of the printer and check metal paper rollers (not the rubber rollers) in the interior of the printer. They should be clean and move freely. If these are not bright and shinny or have buildup on them, they should be cleaned. Also clean any dust and debris off of the rubber rollers.
4. Close the back cover and reattach the rear access door.
5. Plug the power cord back in and power the unit up. It should reinitialize for about 20 seconds.
6. Print another extended self-test page.
After following these steps carefully, False Error message will be disappeared.
I hope this solution helps you
Let me know if you have any confusion in your mind.


Sir, Your Rating as FIVE Stars for this solution and words of appreciation will be esteemed

Thank You for taking my service


Concerned: Muhammad Uzair
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I had a paper jam and cleared but I still get the paper jam message. I cannot see any evidence of paper.

Hello,
Where was the paper jamming at? On this model printer there are several things that could cause a jam or false jam. You paper pickup roller or sensor could be be bad, The fuser could be bad and prevent the paper from pulling thru or one of the paper ath sensors could be failing giving a false trigger. If you would like to call us at 318-769-9040 we would be glad to help you.

Corporate Computer
www.ccl-la.com
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