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Go to Admin Management Default pw 12345678 or 0000000 then to Admin 1, Then to Report settings TX Report 3 options on always for every fax out, off, and only if problem with fax.
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You may have a sticking actuator arm under the feeder; or in the feeder depending on make and model.
This would allow the pages to be sent but not counted correctly.... I assume that the count on the confirmation report is always LESS than the pages actually sent, at the time you have the problem.
Most machines will only keep a certain amount of transactions in memory. Your fax that you are looking for is probably over the amount of transmissions kept in memory. One suggestion, if the fax was a long distance number, you could check your phone for that number. You also might want to set your machine to print a confirmation report for every fax sent and staple it to your fax for further reference.
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