I send a document from WORD (ms vista) and nothing happens. Printer window shows a document to print.. but nothing ever prints. No lights blink as usual, nothing. restarted computer, still nothing.

Go to "Printers and Faxes" in the "Control Panel" and check to see if your printer shows any documents waiting to be printed, Cancel these documents and Right click your printer icon
select "Properties" and select "Print Test Page" to test your connection...For varies reasons documents sometimes fail to print and the printer queue backs up

If there is something wrong with the printer, you should get a error message describing the error.

Does the printer have a blinking orange light after you give the print command? Then there is an error in the printer. If you have documents in the print queue, delete them. Remove the printer cable. Shut the printer down, shut the computer down. Reconnect the cable and turn everything on again.
If there is still a problem there might be something wrong with your printer.

If you don't have a blinking light after the print command on the printer, then try changing the printer cable. If not working, try another USB port. If still not working, reinstall the printer.

HP Support says “If the Ready light is blinking, and the Go light is on, it indicates Data in the printer memory is waiting to be printed. Pressing the GO button prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray. Pressing the JOB CANCEL button cancels the current job and the printer returns to ready.
Make sure the paper size is correctly defined.

You need to go to printers and choose 'add a printer'. Under add printer, choose the printer called "MS FAX." That will install microsoft fax as a printer. Next, print your document by going to File, Print... (make sure it says "PRINT..." then you should see a selection screen, choose ms fax, and there you go. That should do it.

try uninstalling the printer drivers from the device manager and then try reinstalling it.seems to be an issue with the printer drivers.

If you wannt any further support a technician can help you online for free.You can find free online technical support at http://tinyurl.com/m7ghqz

Sounds like a Procomm issue. Since I am not familiar with Procomm I can help you any further. But here is my analysis: All other application except for Procomm prints to tray 2. That is because all those applications use the setting as configured in your printer properties in Windows. What Procomm seems to be doing is trying to load a special paper from the manual feed tray, that is tray 1. You will have to check with in this Procomm application where you can change the printer properties so you can specify it to use tray 2 as the default. This is all within Procomm and has nothing to do with Windows nor your printer.

Can you print 'test prints' via windows? If so, it is something to do with MS word.

Does it have the same problem in other applications, or in only MS Word?
Have you downloaded the most current driver for your printer and for Windows Vista from HP's website? If not, do that first.

hi lorraine3 -
I hope you didn't 'throw it out the window!' just for a future quick ref, here are a couple fast links to hp support docs about paper jams and blinking lights that might help:

-paper jams

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00491031&dlc=en&product=501369

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00489775&dlc=en&product=501369

-blinking lights

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00496863&lc=en&dlc=en&cc=us&product=501369&rule=34731&lang=en
-JW50

First, you need to try update the latest microsoft office patch file from microsoft or you can open the MS Word, go to "HELP" menu select the update MS Word or related. Try the latest patch file first. You also can try windows update and select custom update, see their list have this problem solution or not. Second, you need to go to HP website download latest driver for LJ1020 and suitable use on Vista. Lastly, if still not solve the problem, you need this problem/issue to microsoft, ask their solutions. Kent

Yes, there is a number for Epson printer technical support. Assuming you are in the US or Canada the number is on this web page: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&category=Products&infoType=Contact&oid=29081&prodoid=37368464 If you?re interested in troubleshooting this further let us know and please don?t forget to rate this posting.