Left/Right Cartidge Incorrect - huh?
The printer is saying Left Cartridge Incorrect or Right Cartridge Incorrect,
and you are sure that you inserted the correct cartridge, a #23 or #24.
A small number of #23/#24 cartridges will report as Incorrect Cartridge because
of a manufacturing issue. There is a firmware upgrade available to fix this problem, and allow
the printer to accept the cartridge.
3500-4500 Series (X3550, X4550)
3400 Series (X3430)
1400 Series (Z1420)
To apply the upgrade:
- Make sure the printer is turned ON and connected with a USB cable.
- Download and run the appropriate update program using the links above.
- Be careful not to disconnect or turn off your printer while it is being updated.
When the update is complete the printer should automatically restart and accept the #23/#24 cartridges.
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