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Posted on Jun 02, 2009
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Voicemail doesn't work

I had voicemail on my previous phone but I got a new phone and now my voicemail doesn't work. if a caller calls my number it just rings and never goes to voicemail; if i try to check my voicemail it says enter mailbox number. I tried entering my phone number but nothing works??? I am on att network and my phone is an unlocked phone. thanks

1 Answer

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  • Expert 223 Answers
  • Posted on Jun 03, 2009
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I would check with your cellular provider to make sure that they kept your voicemail when you purchased the new phone.

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Julie,

Sounds like 34 is the # of calls that came in on the caller ID (CID) lis

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if you have trouble with the above procedure, you can always call customer care at 800-331-0500 to change it.
OR QUESTION: How can I adjust the number of times my wireless phone will ring before the caller goes to voicemail? ANSWER: Contact Customer Care at 1-800-331-0500 or dial 611 from your wireless phone to change the amount of time your phone will ring before going to voice mail. The adjustments made by Customer Care are based on the traditional ring heard by the caller, not the unique Ringtone you hear from your phone. I just wanted to add that increasing the ring length to 30 seconds will not cause you to be charged a minute should the caller go to voicemail. This was confirmed by an AT&T technician.
http://forums.att.com/t5/Voice-Mail/Increase-the-number-of-rings-before-a-call-goes-to-the-voicemail/td-p/2576651
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