LeapReader pen is not working with the books. You can touch the books over and over again with the pen but the pen does not read or do anything with the books

Hi,

you will need to download the LeapReader software from the LeapFrog web site
www.leapfrog.com

Install following the wizard

once installed on the righ there will be a link to download and sync the new software for your books

i hope that this helps?

Regards

Try pressing the on/off button to turn it off. I had a same problem. I depressed the on/off button for ~6 second or so and the device turned off. When I turned on again, the LeapReader no longer had a white light and was recognized by my computer.

Its probably because the pen doesn't have the stories loaded. The front cover of the book explains by going to mypoingo.com you can download but I haven't had any success finding the downloads.

I have the same problem and am trying to get a hold of them for the problem to be fixed. They keep telling me to clean the lense, or re download the books. The laser light won't even turn on. I can listen to the books just fine!!

That happened to me yesterday. What I did was I went to the wacom site here: http://www.wacom.com/downloads/drivers.php, selected my tablet make and operating system, and downloaded the driver update. I installed it and as soon as it was done my pen started working again. Hopefully this works for you too!

You need to calibrate the touch screen - hold down the ? button and a menu will come up, go to 'touch/calibrate'-red dots will appear on the screen in the corners then in the middle and you have to touch the centre of them with the pen to line up the screen again - turn off and again and it should be fine - hope this helps xx

They recommend that you try cleaning the pen. Unplug the stylus pen and wipe both the plug and the jack with a dry cotton swab. On most LeapPad systems you can remove the pen via the battery compartment.

If the pen still does not work you can order a replacement stylus pen for $5, which covers shipping and handling.
Simply call Consumer Services at 1-800-701-5327, and order a new pen.

Hope this helps. Please let me know if I can help you with anything else.
JimmyC

You need calibration
Touch Screen Calibration is as:
1.) Ensure that a cartridge is NOT inserted.
2.) Hold down the Hint (’?') button while turning the unit on.
3.) When the LEAPSTER menu screen appears, press the ‘A’ button.
4.) Touch each of the crosshairs that appear with the stylus.
5.) Restart the unit.

Hmm. I've had a similar thing happen with my tablet. Have you tried removing the tablet pen from the list of tools in tablet preferences and then adding it to the list again before checking the 'About' section of the tablet pen set-up and clicking the 'diagnose' button there in? As that worked for me when my tablet pen was not working. The pen was recognized by the tablet after that. 

I just bought the "new" leapster 2 and it loads but it doesn't do anything when touching the screen with the pen.... It asked me to choose my coutry which i did .. took 10 mins then it picked the wrong country.. now i am stuck at putting in my son's name.. again won't do anything..