Kenmore 54501 Dehumidifier Logo
Posted on Jun 02, 2009
Answered by a Fixya Expert

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Not collecting water

I read through the issues others were having with their 54501 NOT collecting water, but I still have no solution to this problem. I cleaned the filter, but I am not sure how to check if there might be a problem with the fan. The issue started with the unit being noisy. It was still collecting water, so I didn't worry about it. However, it is no longer collecting water, and I used to dump the bucket every other day. It does run from time to time, but it collects nothing! Is there something I can check to troubleshoot the issue??? I have the same problem! How convienant the warranty was up 2 weeks ago.

1 Answer

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  • Posted on Jun 02, 2009
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Joined: May 07, 2009
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I am still unsure here if your saying that the fan motor is running with the compressor or not? can you clear this up for me.

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If yours is being used in a basement, the ambient air temperature at floor level is between 40 - 60 degrees. Dehumidifiers do not work well between those temperatures (Unless, you have a Low Temp Unit). This applies mainly to where the air temperature at floor level is colder than at shoulder level in basement applications. Raising the unit up off the floor, onto a sturdy table, counter top, etc, that can handle the weight of the unit, plus a full tank of water, will usually resolve this problem.

I hope this helps you further troubleshoot & solve the problem. Thanks for choosing FixYa.
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No water is collected.

Return the unit, it is obviously faulty, & Kenmore stands behind their products very well.
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