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It sounds like it is just miswired. The low voltage wiring off the humidistat should be on W and C on the circ. board at the furnace. If you have it on R and C then it will power it constantly regardless if the heat is running or not. W is only energized on a call for heat which is typically when you want that type of humidifier to run
Most of the humidifiers are run by 24 volts AC. disconnect the power wire to stat on circuit board and check there with meter and connect to low voltage ground for 24 volts, I'm assuming the two wires that power the humidistat are red and white.typically red is used for power. most likely you have power if the red for the stat is connected to the W on the board and the heat works, but the humidifier only works while heat is on.the next thing in line is the humidistat , it's a switch so if there is only two wires going to it take them off the stat and connect together, if furnace is on heat and running and stat wires are connected it will send power to water solenoid, if its not working yet the problem lies in the water solenoid if you have 24 volts at the two wires at solenoid.check while disconnected, do not connect those two wires together or a 3 amp fuse will blow on the furnace board. if you have 24 volts there then the valve may be bad or the valve may be stuck or clogged, loosen water supply line to make sure water is getting to valve. I spent many years working in the HVAC industry.
Hello, in order to turn your humidifier on with the furnace the 120 volts coming from your humidifer you must hook it up to a step down transformer, then the transformer will provide 24 volts to you humidistat and solenoid valve. So you need a wire from the HUM on your control board to transformer primary side and a wire from neutral on the board to primary side of transformer. Then you need low voltage wire from secondary side of transformer to humidistat from humidistat to humidifier.
Check for voltaged at the solenoid valve. This will either be a 24 volt or 110 volt solenoid valve. Confirm power into the unit 110 volts. If you have power into the unit and no voltaged at the solenoid valve on a call for humidification at the humidistat than the circuit board or the step down transfgormer has failed.. If you do have voltage at the solenid valve than the valve has failed.
theholts220 - Sounds like they needed to install a bit larger transformer . You can also buy a A 50 Sensing relay that attaches to the wires for your motor and when you turn on the furnace it will allow the power to go to the humidistat. Very strange though they do not use a lot of power. Check and make sure the wires are not pinched or touching metal somewhere.
TLuzzo - The humidistat seems to be working when you turn it down. The wires for the solenoid should be hooked up to your furnace circuit board. The instruction manual will tell you where. If you dont have a spot on your circut board the A 50 sensing reley is they way to go. They are inexpensive
When your unit is on normal the outside unit works and the inside only the fan runs. your heat pump does not remove any humidity when it operates so the installation cotractor did not wire it to operate then. you can change the wiring on the humidifier to operate all the time by wiring it to the fan (g) terminal then it should work just turn it all the way to the lowest humidity when you are in cooling mode.
It is possible you may have wired it wrong. Make sure your humidifer is not robbing power from your thermostat. This would explain when your humidifer makes a demand to come on it robs power from your t-stat making it lose its call for heat. Wire your humidistat to the "w" terminal and the common terminal so it only runs on a call for heat. With the bypass type of humidifier you purchased it wont do you any good to run when the heat isn't running anyway. If you want an independent operation humidifier you need a steam type.
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