Re insert the cassette" message is flashing with self diagonosis code"C:31:42"on SONY handycam DCR-HC-42E5E

SOURCE: "Reinsert the Cassette"

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SOURCE: error code C:31:42 on a Sony Digital Handycam DCR-TRV530

C:31:42 shows following error..
FG fault during normal drum operations.
Its related to drum assembly (video head) in camcorder and possible reason can be drum stuck with some thing, no power to drum motor etc.

SOURCE: SONY DCR TRV350 C31:23 and C31:22 flashing code

Hi Jeany,
Please see the detail below for the said error codes C31:23 & C31:22


According to the symptom and self diagnostic system the problem is in mechanical section (tape loading section) Therefore camera just need mechanical adjustment and will work fine again. This problem aries when the insertion of the cassette is improper or forced insertion.
Thanks for using fixya.

Catalin Turcu

• 4924 Answers
• Posted on Jun 17, 2009

SOURCE: I lost the software CD for Sony Handycam DCR HC-36E

The Picture Package® version 1.0.x – 1.7.x software supplied with the camcorder is not compatible with Microsoft® Windows Vista® operating system. Sony is offering Picture Motion Browser version 2.0.13 software as an alternative to use with the camcorder and Windows Vista operating system.
http://esupport.sony.com/CA/perl/swu-list.pl?mdl=DCRHC36E&SelectOS=30


here some support and topics for your model
http://esupport.sony.com/US/perl/model-home.pl?mdl=DCR-HC36&region_id=1
here is for xp ...
http://esupport.sony.com/US/perl/swu-list.pl?mdl=DCRHC36&SelectOS=7
read veri careful cause I sow some issues like ...drivers for sony are already included...al you need is this here program suports...or issues like vista doesnt support anymore via USB streamming ...and the conexion must be made by I Link ..( iEEE ...)and stuff like this ...so even if you do not use vista ...try to read all that **** to be prepared in case you thinkindg about upgrading OS ...and it will not be a surprize for you when you do ....or >>>> if ya already done it ...and reading makes you thing it was better with xp ..maybe youwill consider changing back ...:P anyway Good luck !
if you want the original cd ....look for picture package for sony version 1.5
I didnt located it on sony cause they replaced it with this one ...as an update ...but Im sure it must be somewhere ...and prety easy to find...

SOURCE: When I insert the cassette into the camera it won't close.

Try the following link to troubleshoot this issue:
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C190805