My Dell 3100cn is giving me isssue loading paper from Tray one how can I get it to use the mvp tray instead Ihave called Dell and they mentioned I should buy a new tray 1 however is there an immediate correction by using the other tray Thanks I have a Load Tray 1 024-965 error. There isplenty of paper in the printer.
Dell 3100cn Color Laser Printer Error 024-965 - Load Tray 1
Cause:
The "Paper Tray Inserted" sensor buttons are not being depressed by the Paper Tray so the Printer thinks no Tray is inserted even if the Tray is properly inserted.
If you pull out the paper tray and look at the Paper Tray opening, you will see three white vertical sensor buttons along the left-hand side at the mouth of the aperture where the paper tray slides in. These three white vertically aligned push button sensors tell the printer that the Paper Tray is inserted when the paper Tray is
properly pushed all the way in and aligned. It also signals to the printer by noting which button is depressed whether the tray is a Letter Size or Legal Size tray that has been inserted. These buttons which are fully visible as soon as the tray is slid out can move out of place and even fall into the wall of the Tray slot preventing the buttons from sensing the tray.
Solution:
Click it back into place. There should be no play and the buttons themselves should be the only thing that move and then only in an in and out manner. They should move out toward you when the Tray is removed and be pushed in when the tray in slid into the paper tray feedering slot. A pair of needle-nose pliers may be necessary to draw the button module out of the tray slot wall if it has fallen in. Once it is STIFFLY repositioned and the Paper Tray reinserted, reset the printer by opening and quickly reshutting the printer cartridge compartment. This action will recalibrate the printer, shut off the amber error light and resume the current printing job if one was in progress.
Good luck!
SOURCE: Envelope printing
Got a 3100CN and had the same problem but found that a) Changing paper size from the web doesn't work but b) Go to the printer control panel on the printer and use the menu to set the paper size for the MPF tray for FREE. Now your application under windows will overide the whatever the printer thinks and will print. Envelope via Word all work without problem. Suggestion . Configure two printers one B&W using tray one and one colour using MPF and you can now quickly select whether to use colour or b&w. Regards John N - N2UYI/G7LTQ
SOURCE: Dell 3100cn Printer will not print
I had to actually change the settings in Microsoft Word to resolve this problem.
If you go to page setup > paper source > there should be lists for "first page" and "other pages".
You can set this to "as per printer settings" and hopefully it should work.
childofsai
SOURCE: ERROR 024 -965
I could be wrong but have you checked the paper type and size is the same on both the computer properties and on the printer. If in computer properties you have covers 2 selected then the printer will continue to ask you to load media until you have selected covers 2 on the printer menu.
SOURCE: load tray message
I remedied this a few times for a client...
If someone queues a print job in another size, let's say legal, instead of letter, the printer will cache that job as 1st in line until it is loaded with legal paper. I initialized the NVRAM of the printer and that took care of it every time.
SOURCE: Dell 3100cn Printer
Please follow these steps:
Cycle Power on the Printer
Verify There is Paper in the Tray
Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3100cn-series specifications.
Multipurpose feeder
Standard 250-sheet tray
Optional 250-sheet tray
Optional 500-sheet tray
Optional duplex
unit
S
L
S
L
A4
Y
Y
Y
Y
Y
Y
Y
A5
Y
Y
Y
Y
Y
N
N
B5
Y
Y
Y
Y
Y
N
Y
Letter
Y
Y
Y
Y
Y
Y
Y
Legal
(8.5 x 13 in.)
Y
N
Y
N
Y
N
Y
Legal
(8.5 x 14 in.)
Y
N
Y
N
Y
N
Y
Executive
Y
Y
Y
Y
Y
N
Y
COM-10 envelope
Y
N
N
N
N
N
N
Monarch
Y
N
N
N
N
N
N
C5
Y
N
N
N
N
N
N
DL
Y
N
N
N
N
N
N
User-specified print media
Y
N
N
N
N
N
N
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