Hi When trying to use my DC24 as an upright it will not pick up the dirt. Instead as I insert the wand back into place, it triggers a suction to the hole thats located on the right hand side of the top filter (this hole is part of the design btw). All filters have been cleaned, and pipes have been checked for blockages. Have had this hoover less than 2 years. Many Thanks Claire
Blockage in the yoke or side pipe, remove head, use a finger to feel for the paper thats stuck inside, and remove side pipe to clear from the top of the yoke 5 min fix
SOURCE: Dyson won't pick up heavier particles -
check the hose line from the base to inlet of the canister, there may be a blockage, like hair or plastic (i had a lego block and hair)
clear obstruction, and check the belt.
hope this works !
Official advice and support for Dyson technology
Hi Sharon,
I'm sorry to hear you're having difficulties with your DC14. If the machine doesn't seem to be picking up as well as usual through the wand, this may be due to a blockage in the wand, hose or U-bend. The easiest way to check for this is to follow the steps shown in our online support guide:
http://support.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction
Although I note you've cleaned the filter, you might want to check you've washed it as shown in the video below - in normal use, this should be done at least once every 3-6 months. Wash both parts of the filter in cold water without detergent, and allow at least 12 hours for it to dry before replacing it.
This should resolve your issue, but for any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
300 views
Usually answered in minutes!
×