My Lexmark 7100 prints documents with color images with blue lines running through the images. How do I get rid of the blue lines? Thanks.

Please contact Lexmark Technical Support Center for additional assistance.

Hello,
This could be due to a problem with the printhead or the cartridges try doing a clean printhead by going to the Lexmark productivity studio or Center. You can clean the contacts of the cartridges by following this instructions. http://bit.ly/9UGXvc

The problem that you are experiencing is caused by the way the text is formatted in most word processing documents. By default envelopes are printed not in black, but a dark gray. This confuses the printer and causes it to use the color cartridge to process gray instead of using the black cartridge.

You can fix this problem with one of two ways:

1. Click on "Start", "Control Panel" and click on "Printers and Faxes." Right click on the "Lexmark Printer" icon and select "Properties." Click on "Printing Preferences." Go to "Quality/Copies" tab and select the option "Print color images in black and white."
2. You can also change the color of you text to a true black in your word processor. This will require you to resort to the word processor's documentation and help files.

Both of these settings will cause your printer to use the black cartridge instead of the color. If either one of these solutions solves your problem, it means your color cartridge needs to be cleaned or replaced. If you feel that the color cartridge should not be out of ink, please follow the steps given below:

Clean Nozzle Procedure:

1. Go to the "Solution Center" and click on the "Maintenance" tab.
2. Select "Clean to fix horizontal strips."
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.

If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzles" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:

“Wicking” Procedure:

1. Select "Install color/black cartridge" and remove the cartridge from the printer.
2. Get a damp paper towel.
3. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
4. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
5. Next dab the cartridge on the towel to make sure that the ink is flowing.
6. Snap the cartridge back into the printer.
7. On your computer, select "Old Cartridge installed."
8. Repeat the "Clean to fix horizontal strips" procedure listed above.

If this procedure does not help, please let us know so that we can continue with technical support.

When you print a color document do you get any color output ?. You may want to try to print a test color document, consisting of say Red, Green and Blue color blocks. If any of the blocks is missing you may want to replace your color cartridge.

go to the printers & faxes documents & look for your printer model, now see if there is any pending documents there & delete it.

hi

try to perform maintenance of your printer
on the setting
and open your printer clean up the nozzle
use alcohol and cotton buds and then placed it back properly!!

Have you tried cleaning the print heads or replacing the color cartridge? where as it it printing black fine it leads me to believe the problem lies in the color cartridge. my first recomendation would be to run the clean print head wizard in the printer settings and if that does not work then replace your color cartridge.

Sounds like you're missing blue. Using the Lexmark software (maintanance section) that's on the PC, Clean the print heads. You should see all 3 colors (blue, red, yellow) and black. If not, buy a new cartridge as the head on the blue ink are clogged.

Hope that helps...

Geno

you may need updated drivers from here

I have the same problem that you are haveing, I changed the ink ,both black and color, and it hasen't helped any, I wanted to get a new copy and printer machine but I don't want to get one and have the same problem. I have runined a lot of print paper trying something else new. I am open to all suggestons. thanks Ken.