Sending a fax from the 7310 shuts down and says power failure, restart your machine

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Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

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Using the HP Network Diagnostic Utility in Windows - HP Customer Care (United States - English)

This error indicates that the receiving machine (receiver) cannot receive the fax you just sent. The reasons might be unexpected shutdown of the machine (Receiver's machine) just before it completely received [or partially printed] the file you had sent or power failure during the process.
Another reason is, when we send color fax from Hp machine to another Machine (non-hp), this happens due to incompatibility issue.
Solutions are;
1. Restart both the machine after deleting the recently sent/received fax.
2. Send black and white only, not color.
3. Try again after the phone line seems not much busy which means when there's better transmission capability.

Good luck.

Thanks for using FixYa.

Error 344 means :-

The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
The remote user has pressed the Stop button while the remote machine was receiving.
Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

Solutions :-

1. Attempt to send the fax again when telephone-line conditions have improved.
2. If the fax session was using error correction, disable ECM.

To disable ECM Press :-

1. Press Setup .
2. Press the Down arrow ( ) repeatedly until Advanced Fax Setup displays.
3. Press OK .
4. Press the Down arrow ( ) until Error Correction Mode displays.
5. Press OK .
6. Press the Right arrow (> ) until either OFF or ON displays.
7. Press OK .
8. Send another fax to verify that the ECM is enabled or disabled.

Check the Phone Cable connected with the printer.
Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

Try to print a fax test page.

1. On the control panel of the product, press the Setup button ( ).
2. Press the Right Arrow button ( ) to select Tools , and then press OK .
3. Press the Right Arrow button ( ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.

Now Do this :-

1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.

If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

Someone sent you fax upside down. If your machine prints and copys OK, it's not your machine.

To print a report:

1. Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.
   
   
   
   
2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
   • Phone Book: Phonebook list
   • Sent Report: Sent fax report
   • RCV Report: Received fax report
   • System Data: System data list
   • Scheduled Jobs: Scheduled job information
   • MSG Confirm: Message confirmation
   • Junk Fax List: Junk fax number list
3. Press [Enter] to print the selected information.

Your machine can print reports containing useful information. The following reports are available:

• Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
• Sent Fax Repor: This report shows information of the faxes you recently sent.
• Received Fax Report: This report shows information of the faxes you recently received.
• System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
• Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
• Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
• Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
• Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
• Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.

When I receive a fax, the fax is processing for printing . At that time the all in one printer shows power reset. What will do now . Plz send me any help......

Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting.

• The fax machine doesn't receive or send a fax and prints an error report (bpu02549).
• Faxes cannot be received but they can be sent .
• Faxes cannot be sent but they can be received .
• Faxes fail intermittently or with only one fax number .
• Faxes cannot be sent or received or you're not sure of the problem .

Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.

1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
   1. Visit the HP Support and Drivers Home page .
   2. Select Download drivers and software .
   3. Type in your model number (HP PSC 2210xi for example).
   4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
   5. On the software download page, select your Windows version.
   6. Locate and select the firmware update.
   7. Follow the directions to download and install the update.
4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .

Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting.

• The fax machine doesn't receive or send a fax and prints an error report (bpu02549).
• Faxes cannot be received but they can be sent .
• Faxes cannot be sent but they can be received .
• Faxes fail intermittently or with only one fax number .
• Faxes cannot be sent or received or you're not sure of the problem .

Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.

1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
   1. Visit the HP Support and Drivers Home page .
   2. Select Download drivers and software .
   3. Type in your model number (HP PSC 2210xi for example).
   4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
   5. On the software download page, select your Windows version.
   6. Locate and select the firmware update.
   7. Follow the directions to download and install the update.
4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .

Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting.

• The fax machine doesn't receive or send a fax and prints an error report (bpu02549).
• Faxes cannot be received but they can be sent .
• Faxes cannot be sent but they can be received .
• Faxes fail intermittently or with only one fax number .
• Faxes cannot be sent or received or you're not sure of the problem .

Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.

1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
   1. Visit the HP Support and Drivers Home page .
   2. Select Download drivers and software .
   3. Type in your model number (HP PSC 2210xi for example).
   4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
   5. On the software download page, select your Windows version.
   6. Locate and select the firmware update.
   7. Follow the directions to download and install the update.
4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .