There are several steps involved in unpacking your particular color printer.
I'm sure you have the quick start guide which provides very nice photographs of how to remove the packing tape and materials within the printer, but just in case:
http://www.ricoh-usa.com/downloads/manuals/printers/c410dn/manuals/Quick_Installation_Guide.pdf
I hope this helps.
In the odd case that everything is clear and you still get paper jams, take it back and have it replaced before your 30-day or whatever exchange warranty runs out.
Good luck. Keep us informed.
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