Washer does not drain or spin

there is a screen that needs to be cleaned out on the bottom under the wash drum

If the unit does not spin correctly, this is usually an indication that the unit can also not drain. The unit will not spin if it senses a blockage or issue with the drain lines and/or pump. Try to check the drain lines in the back of the unit for any issue, and then see if you have an access panel to get to the coin trap or drain pump itself. Often socks and debris will clog up in this area and cause your problems.

Well your drain pump needs attention for sure. There could be an object lodged against propellers or it may need to be relaced. Try unplugging the connector that goes to the pump and plugging back in. Also try tapping the the motor part of the drain assembly while in spin cycle before replacing. Good luck.

Hello Dorothy - Does the drain pump make a humming noise? If so, there may be a restriction in the drain line or siphoning. Otherwise since it is such a complex unit I would recommend contacting a professional to have either the pump or timer diagnose.

it wont spin if there is water remaining in it,check pump for restrictions or anything jamming it if good replace pump

I'd love to say yes! The machine is stopping because it will not drain. This is what the nd code means. Therefore, it will not rinse (add more water) or spin because the water level is already too high and to try to "spin it out" would put too much pressure on the machine with that much water in it. Drain out the water by putting the drain hose below the level of the washer (this takes forever) and call your repair man back!

CHECK THE FOLLOWING---


1. Clogged drain line or water pump
Check to see if there's something stuck inside the pump or the drain hose connected to the pump (pump is usually located at the bottom and towards the back of the washing machine).

2. Water Pump
If the drain line isn't clogged, you may have a problem with the water pump such as a frozen pulley or a broken impeller. If that's the case replace the water pump. Note: if you have a belt driven washer, check the belt(s) for cracks, as this would be a perfect time to replace the belt(s) if needed.

Clean out coin collector thoroughly. Replace drain pump if necessary. Water will drain if you can place drain hose on floor and let water siphon out.

If your washer spins but doesn't pump the water out, the drain line might be clogged.  In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump. You already have replaced the pump motor and still no operation,  so check the power voltage to the pump during the drain cycle.   Verify the problem is not pump related as much as power to the pump being the problem.