Panasonic KX-TG1033S Cordless Phone Logo
Posted on May 18, 2009

Message reads: "Check tel line"

Panasonic telephone has the message: "check telline": How do we fix?

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Rishan Ranatunga

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  • Posted on May 27, 2009
Rishan Ranatunga
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Joined: May 27, 2009
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You can remove your telephone line from the base unit and fix it to stranded telephone unit and hear the dial tone.If it heard then some inductor or else part may be broken inside the base unit due high current surge.If the dial tone didn't heard from the other phone also check for the corroded line cord or modular box fault with the tel line.There should be 30 Volt-50Volt D.C.Voltage at your wire ends.

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I'm not using a land line with my Panasonic KX-TGD560 and only have my cell connected to it via Bluetooth. How do I clear the "Check Tel Line" message since I'm not using a "Tel Line"?

Check Tel Line means that the phone is not getting a dial tone. Unless you connect the KX-TGD560 base to a RJ-11 phone cord going to a RJ-11 jack with a working telephone service, this message will continue.

I've never used the cell phone link without having a land line connection. The Link-to-cell option for using the handset on Cell 1 (or Cell 2) may still work. You need to have a compatible cell phone close to the base. The phone needs to be positioned where it gets good signal strength. Test this yourself.

I hope this helps.

Cindy Wells
(Panasonic has the manuals and a trouble-shooting guide for the KX-TGD560 here: http://eng-ca.faq.panasonic.com/app/answers/detail/a_id/55826/~/product-guide---telephone---cordless---model-kx-tgd560%2C-kx-tgd562%2C-kx-tgd563%2C . )
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Panasonic PNLC1017, our landline telephones do not work. I've changed batteries, the phone screen reads check tel line. Please help!

The PNLC1017 is the charger for the handset of some Panasonic cordless phones. One of the compatible handsets is the KX-TGA660 which works with the KX-TG4112 system.

However, the 'Check tel line' message indicates a problem at the base or the POTS (Plain Old Telephone Service) telephone line. The system is not hearing the dial tone. Check that the power adapter is plugged in to a live outlet and is warm. If it's cold, than the power transformer is not working and the base has no power. If there is power, check if the handset message disappears when the handset is close to the base. This is usually rare but indicates a transmitter/receiver in the handset or base is not communicating properly. You can try to de-register all handsets and then register them again.

To check the phone line, I prefer to use an older corded phone. These don't require power to work. First, try a new phone data cord (RJ-11) between the base and the wall jack. (I've seen someone accidentally use a handset cord which doesn't work.) Test if there is a dial tone when this cord is plugged into the test phone. If there is a dial tone, then if the cordless phone base didn't work with the replacement cord, the base is faulty. Replace it or contact Panasonic if the system is under warranty. If you have a DSL fliter, this may be damaged. If it's inside, replace it. If it is in the service box, ask your telephone provider to check it.

If there is no dial tone, you need to locate the other phone jacks for that phone line. Find where your phone service comes in as well. Check if there is a dial tone on another jack for that phone line. If there is no dial tone, check the service box for an RJ-11 jack, Test for a dial tone there if you can plug in the RJ-11 cable. If you have a dial tone at another jack, then the problem is local to the first jack's wiring. You can open the jack and check for loose wires. There are two styles of jacks - screws or punch-down. For the screw terminal, strip the insulation and wrap it under the appropriate screw. For the punch-down keystone jack, you need a punch-down tool. The tool is available from most home improvement/building supply stores, in the wiring section. Do not strip the wire. Use the tool to press the wire down into the correct slot on the jack. See https://www.lanshack.com/wire_phone_jack.aspx for the wiring diagram.

If you can't test the phone line or there is no dial tone at the service box, then you need to contact your telephone provider. It used to be that the provider would always test and fix outside problems for free. Some telephone companies are trying to stop repairing copper wiring. If you have a dial tone at the service box, then the problem is somewhere in the inside wiring. You may want to get someone to find a broken wire in the wall for you. Your telephone company service technicians will do this for a fee.

I hope this helps. I've had the check tel line issue times several times at my home. Twice, the outside line was damaged by mice and repaired by my telephone company. Once, a lightning strike damaged the DSL filter; it was promptly replaced. Other times, the line was damaged by contractors digging too close to the underground utilities. The contractors got the wiring repaired. When our service was switched to a fiber-optic system, we lost one telephone jack when the installer simply didn't plug in the wire. We found the loose wire behind the siding and plugged it into the port in the service box ourselves. Since then, we lost telephone and other service intermittently when the modem card in the service box was failing. That was also replaced by the telephone company technician.

Cindy Wells
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Why does my panasonic cordless home phone have the error message "check tell line?"

I like to use an old corded phone to diagnose telephone line problems. First though, try a new telephone cord between the base and the phone jack. (This can be obvious to some but I once saw a person swap a handset cord (the coiled cord) and an RJ-11 cable.)

Next plug a different phone into the jack. If it gets a dial tone, the KXTGA470B needs service. (If it is out of warranty, it may be better to replace it.) If the second phone does not get a dial tone, try the spare phone at a different jack if there is one. If the phone gets a dial tone at this jack, your wiring to the jack or inside it is faulty. I'd check the jack first, unscrew the faceplate and look at the back of the unit. There are two types of jacks. One has all of the conductor wires connect to screw terminals. If any wire is broken, strip the shielding from a bit more of the wire. Then wrap the wire under the appropriate screw. The other type of jack is a keystone. If a wire is loose, you'll need a punch-down tool (available at many hardware stores in the wiring section). Do not strip the wire, just press a new section into the correct point on the keystone. See http://www.lanshack.com/wire_phone_jack.aspx for the pin assignments.

If there isn't another phone line jack or there is no dial tone at another jack, find where your telephone service comes in. Open the box and look inside. If you are lucky, the service will have an RJ-11 connection. Plug in your test phone and check for dial tone. If there is still no dial tone, call your phone company and tell them to fix it. (I've had mice chew wires in underground service.) It will be a free repair. If there is a dial tone here, you've confirmed an inside wiring issue. One thing to check while you are at the box: since you have multiple jacks, check that all of the wires connect to the box. We had our service upgraded and they forgot to wire one jack to the new service box. (It was obvious when we went to the box; the wire was just floating behind the house's vinyl siding.)

Next consider your service type, if you have DSL with your phone service, check the filter. Some phone companies have these inside the home and you are responsible for it. Lightning strikes nearby can damage them and interrupt the phone line. Otherwise, since you didn't see any breaks in the wires when you inspected them, you may want a professional to check the wiring. It's possible to have one broken conductor within the shielding. (One way to test this is to swap the wires at the service box and the jack. Most RJ-11 lines are 4 or 6 wires. Two wires are needed for each line. Use the diagram I linked to above and physically connect the R2 and T2 lines to the R1 pins.) Some telephone companies will do indoor repairs for a fee.

If the service box doesn't have an RJ-11 connection or you have an outside DSL filter, ask them to send someone out to physically check the service. (Just because their computer says it is up, doesn't mean it is. I've seen it happen.)

I hope this helps.

Cindy Wells
(My preferred test phone is an old rotary unit. It never fails unlike some newer phones.)
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1answer

Panasonic phone says check tel line

Check cable conections from phone box on wall to base unit, make sure that the conectors are fully inserted. If possible plug a different phone into box to make sure that line is working. Hope this helps
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Message displays "check tel line". All

Hello,

What you need to do first of all , put of the phone then disconnect it from the power supply allow he phone for about five minute ,then put it on again check the phone respond on your command if the problem remain same or solve.

Note if the problem remain then you will need to send me the name and the mode /serial number of the phone to guide you further.

Thanks.
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Message on handset reads - "Check TEL Line"

This generally indicates a phone line tha is dead. It may have timed out because a phone on the line has been left or knocked "off-hook". If so hangup the offending phone. In a short time the problem will self-correct. Beyond that, unplug ALL the phone appliences ( Fax,Computer, phones) Then, after waiting about 5min plug in 1 phone to see if it works. If that worked, re plug in the remaining items 1 at a time checking that the phone still works. If it quits, the last item you plugged in is likely causing the trouble.If the phone did not work, then go to the demarcation test box(ouside where the phone line comes in) open the portion which does NOT have the tamper proof screw. Unplug the short jumper wire and plug in a telephone. If the phone works there, the incoming phone service is ok, if it doesn't work call for service. If callers have complained tha you seem to pick up then immediately hang up, clean accumulated dust from jacks that are on outside walls particularly any near humidfiers tha may have caused the dust to become conductive. (a vacume cleaner should work) PS look for chewed cords (cats, dogs)
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[email protected]

The error is a communication error. Either the tel line is noisy or the signal too weak. The problem lies outside the machine, and the machine can only identify the global problem not the root cause. You may want to call your Panasonic Tech to check the line condition and tweak the line settings, but other than that, you are at the mercy of your sending party or the tel line company.
5helpful
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No loop current

Check the line cable. Try inserting that line to another telephone unit. And if there's still no dial tone the problem is on the line itself. You should call your line provider. But if the line is ok, check the LIU connectors if it is inserted correctly. It the connectors are ok, then the possible problem is on the tel. line circuit on its mainboard.
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