Most of the time the brush will not spin. Occasionally, usually only right after start up, it will work briefly, sound kind of weak and inconsistent for less than 30 seconds, and then stop working again.
Hi Chris, it's Jack at Dyson.
DC24's brush bar is designed to shut itself off for protection if something jams it. Please follow the steps shown in the video attached to remove any threads or hair from the brush bar and end cap, and to check the cleaner head for any obstructions. Once you've done this you should be able to reset the machine.
If you'd like further advice from our experts after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or a replacement part is needed, we'll be happy to confirm if this is covered under your machine's 5-year warranty.
You can also find help and support by visiting www.dyson.com and clicking 'Support'.
Official advice and support for Dyson technology
SOURCE: my dyson dc 28 is not working...the red power
Hi there,
I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can help you resolve this issue as quickly as possible.
You can call us free on 1866MYDYSON. We'll look forward to hearing from you.
Kind regards,
JackDyson Online Customer Support
SOURCE: the brush bar wont spin on my dyson dc 25... i
Hi its Darran at Dyson.
Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.
When you release the machine into the vacuuming position, the brush bar should start to turn again.
If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards
Darran
Dyson Customer Service
SOURCE: Brush stopped spinning
If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.
SOURCE: Dyson DC25 rotating brush doesnt work
There is a reset button on the side of the brush bar head. Press it.
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