Causes of jams
NOTE If you are experiencing jams in the duplex paper path, make sure that the duplex-tray
lever is set to the correct media size for your country/region. Open the duplex-paper-path door
and look at the embossed arrow on the lever. Make sure that it points to the media size for your
country/region. If the size needs to be changed, push the lever all the way in for duplex printing
on letter- and legal-size media, or pull it all the way out for duplex printing on A4-size media.
A4
LTR,
LGL
A4
LTR,
LGL
Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:
? The print media that is being used does not meet HP specifications.
? The media is damaged or has objects attached to it, such as staples or paper clips.
? The environment in which the print media was stored is too humid or too dry.
? The input trays are loaded incorrectly or overfilled, or the media guides are not set correctly.
? Too many sheets have accumulated in an output area, or sheets are blocking an output area.
? Media is added to or removed from an input tray during a print job or an input tray is removed from
the all-in-one during a print job.
? The cartridge door is opened during a print job.
ENWW
Paper does not feed
into the machine.
• Remove any obstructions from inside the
machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine.
SELECTING PRINT MEDIA
You can print on a variety of print media, such as plain paper, envelopes,
labels, and transparencies. Always use print media that meet the guidelines
for use with your machine. Print media that does not meet the guidelines
outlined in this user's guide may cause the following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the machine.
Properties, such as weight, composition, grain, and moisture content, are
important factors that affect the machine's performance and the output
quality. When you choose print materials, consider the following:
• The type, size and weight of the print media for your machine are
described later in this section.
• Desired outcome: The print media you choose should be appropriate for
your project.
• Brightness: Some print media are whiter than others and produce
sharper, more vibrant images.
• Surface smoothness: The smoothness of the print media affects how
crisp the printing looks on the paper.
• Some print media may meet all of the guidelines in this section and
still not produce satisfactory results. This may be the result of
improper handling, unacceptable temperature and humidity levels,
or other variables over which Samsung has no control.
• Before purchasing large quantities of print media, ensure that it
meets the requirements specified in this user's guide.
Using print media that does not meet these specifications may cause
problems, requiring repairs. Such repairs are not covered by
Samsung's warranty or service agreements.
Make sure not to use the inkjet photo paper with this machine. It could
cause damage to the machine.
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