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When i power on hp photosmart C6183 All in one message appear on machine pannal.Ink system failure, error 0xc18a0401.plse can any one expert can help me solve this isseu
from pradeep
This can be a failure of the firmware which means the printer is in hardware failure status but it can sometimes be fixed. Follow these steps EXACTLY as written.
Press and hold the “*” key. Press the “#” key and release both keys. Display should say “Enter Special Key Combo” Press and release in sequence the "1”, “2” and “3” buttons. Display should say “Support” and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says “System Configuration Menu”. Press and release the “OK” button. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”, Press and release the “OK” button. Display should say “Hardware failure status: Clear. Press OK to clear”. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!
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here.. check this out. a solution to your problem. These are reset instructions designed to clear most of hp errors
starting with 0xc...It works on different hp models.. it could work on
you too.
Semi reset 1. While your printer is on.. unplug to
power cable from the printer. 2. Press and hold the "OK" and
"HELP" buttons while you plug the power cable at the back of the
printer. Try these steps to reset your printer to default setting.
Full reset 1. Press & hold " * " key...(asterisk sign) 2. While holding the " * ",
press "#" key and then release both keys..."Enter Special Key Combo"
will be displayed... 3. Press "1", "2" and "3" to display Support... 4 Press
">" right arrow button and release when System Config Menu
appear....then click OK 5. Press arrow key to display Hardware Failure
Status...click OK.... 6. When Hardware Failure Status:Clear appeared,
press "OK" to clear... 7. Press "OK" again to display "Hardware Failure
Status Cleared. Press Cancel To Continue"..... 8. Press "CANCEL" as many
times to display "Welcome To Photosmart Express" or "Ink System
Failure"..... 9. The last part is to turn off the printer and unplug at the
back...wait for 30 sec, then plug and turn on the printer...if asked,
press "OK" to continue and allow the "One Time Ink Initialization" to
proceed..After this try to print...
If you find the reset solutions helpful...Please rate this solution and vote YES ..thanks..
Please follow the below steps and the issue will be fixed. STEP 1. 1. Un plug the power chord from the back of the printer. 2. Press and hold the power button of the printer.Wait for 30 seconds. 3. While holding the power button, re-plug the power cable. 4. Turn on the printer, if it is not on. STEP 2. A. - Press and hold the ?*? key. B. - Press the ?#? key and release both keys. Display should say ?Enter Special Key Combo? C. - Press and release in sequence the ?1?, ?2? and ?3? buttons. Display should say ?Support? and display the FW rev (something like R0631R) 2. Press and release the right arrow button until the display says ?System Configuration Menu?. (on C8100 use Touch Screen 3. Press and release the ?OK? button. 4. Display should say ?Hardware failure status?. If not there already, Arrow Key over to ?Hardware failure status?, 5. Press and release the ?OK? button. 6. Display should say ?Hardware failure status: Clear. Press OK to clear?. 7. Press and release the ?OK? Button. Message changes to ?Hardware failure status Cleared. Press Cancel to continue?. 8. Press and release the ?CANCEL? button as many times as necessary, so that, either the ?Welcome to Photosmart Express? screen appears, or, the ?Ink System Failure? screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer 11. Turn the unit on. The printer may display message ?USE POWER BUTTON TO SHUTDOWN THE PRINTER? followed by ?PRESS OK TO CONTINUE?. Press OK. 12. If the printer has already initialized, then go to the next step. If not, the printer will start the ?ONE TIME INK INITIALI-ZATION PROCESS?. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. 13. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation. Please come again and give the vote if the issue is fixed as it will really motovate me to help people.
The ink system failure message has a chance to be fixed or it may be a permanent issue. It
can be pointing toward a firmware failure in the printer and if that is the case the
following steps should fix it. Press and hold the “*” key. Press the “#” key and release both keys. Display should say “Enter Special Key Combo” Press and release in sequence the "1”, “2” and “3” buttons. Display should say “Support” and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says “System Configuration
Menu”. Press and release the “OK” button. Display should say “Hardware failure status”. If not there already, Arrow Key over to
“Hardware failure status”, Press and release the “OK” button. Display should say “Hardware failure status: Clear. Press OK to clear”. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared.
Press Cancel to continue”. Press and release the “CANCEL” button as many times as necessary, so that, either the
“Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears.
PLEASE DO NOT TRY TO PRINT AT THIS STAGE. Using the Power Button, turn the unit OFF and unplug the power cable from back of the
printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall
outlet first and then into the back of the printer. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER”
followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK
INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the
initialization process is complete, the printer will print out a Diagnostic Page.
Turn off the machine using the power button, unplug the power cord from the back of the machine, remove the ink cartridges, wait 2 min, plug the power cord back in, press the power button to turn on the machine, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime ink through the system. There are instructions for doing this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.
This document applies to the HP Photosmart C6150, C6170, C6175, C6180, C6183, C6185, C6186, and C6188 All-in One. Issue An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The all-in-one cannot copy, receive faxes, or print. Solution
Press the On button to turn the all-in-one off.
Unplug the power cord from the back of the all-in-one.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the all-in-one.
Press the On button to turn the all-in-one on.
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the all-in-one. Good Luck.
There is one fix for the 0x errors and it doesn't always work but this is the only option.
Press and hold the "*" key. Press the "#" key and release both keys. Display should say "Enter Special Key Combo" Press and release in sequence the "1", "2" and "3" buttons. Display should say "Support" and display the FW rev (something like R0631R) Mine reads R0631M . Press and release the right arrow button until the display says "System Configuration Menu". Press and release the "OK" button. Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status", Press and release the "OK" button. Display should say "Hardware failure status: Clear. Press OK to clear". Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue". Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!
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