It's froze on the Now Playing screen.Have reset it twice but it just goes back to same screen.It's fully charged and when plugged into PC it states it is not plugged in.richard.
If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
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