Paper will not go through output rollers - jams at crumples

Depending on the make and model of the machine any of the following may be your problem.
Check that the jammed sheet is complete and not torn or missing fragments. Any small piece can catch in a paper feed sensor and registers a paper jam. Check that the paper pickup rollers are "tacky" to touch and do not slip easily on the fingers. If your machine is duplex capable, check the duplexer tray. If it is a laser printer, remove and return the toner cartridge and re-check function. Check the fuser is clear and look for a crumpled sheet of paper leading to the fuser. If your machine will feed paper then reports a jam look along the leading edge for marks indicating where the jam may be occurring. If you have an inkjet machine, try feeding a strip of light card BACK through the paper feed path. Above all - be patient and work it through from the paper tray to the output tray one step at a time.

You need to isolated a problem.Verify the vertical conveyance feed and clean the feed rollers,verify the fusing unit and a duplex unit,and verify the exit unit.Stop the copy process before the paper enter in the fusing unit,and verify if the paper is crumpled or not.If is crumpled verify the paper tray rollers(casette feed rollers,vertical transport rollers).If not crumpled stop the proces after a half copy is out on the fusing unit.If crumpled change or clean the upper and lower fuser roller and the lower roller cleaning roller(aluminium roller)in the fusing unit.

Hi Rosa,
There was a paper jam and you cleared the jam, however you missed out to do one other thing. Cleaning the Rollers.

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1.Make sure that the power is turned on, and remove any paper from the Rear Tray.

2.Open the Paper Output Tray gently, and open the Output Tray Extension.

3.Clean the Paper Feed Roller without paper.

(1) Press the (Maintenance) button repeatedly until b appears.


(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.

4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.


This should fix the issue
Regards,Suhail

In any doc feeder, the initial two feed rollers and one paper separator pad/roller handle most of the paper transportation. So usually if you have misfeeds, and the paper is not crumpling up, you have a problem with worn or dirty feed rollers. However, if the paper is getting crumpled up, you most likely have a physical obstruction blocking the paper path. My recommendation for when this happens is to take a thick piece of card stock and manually feed it through the paper path on the doc feeder, this usually acts to unclog any jammed paper bits or debris.

-David.

you have to remove all covers, then you have to clean all paper feed rollers..chek fuser assy too! If you unable to do that just go visit any special printer service!
Good luck!

3 possibilities.
1 If you use this macine to copy labels, there may well be a small piece of a label stuck in the paper path on the crumpled side. Or a small bit of paper.
2, the paper pickup on the crumpled side is 'polished', and no longer feeding the paper at the same time as the uncrumpled side. They can be cleaned with rubbing alcohol. Though that is a temporary fix and the paper pickups should be replaced if cleaning fixes the issue.
3 The fuser film has a tear in it on the crumpled side you need to rule out 1 & 2 before going to three again replaceable but a bit more difficult

you "may" have something stuck on one of the feed rollers - a ripped piece of paper or something. See if you can examine the rollers, and look very carefully, particularly on the side that the paper keeps jamming.

In all honesty though, printers are pretty disposable these days. They're not worth getting fixed, and if you can't do quick maintenance on them, getting a new one is your best solution.

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Good luck...

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.
   
   If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
   If not, there is probably a feed motor or a gear problem and the printer may require service.
   
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Damp paper is a common cause (concerina in fuser assy) as is lower heat roller being wrinkled (orange roller in rear)