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Posted on Dec 18, 2013

I keep getting an error message saying paper jam, but there isn't one. What could cause this?

I have taken the steps to clear a paper jam like the printer display said. I did it 3 times. each time when I turned it back on, I hear a grinding sound, and the paper jam message comes back. There is no paper jammed anywhere in this printer. I don't know what to do. Anyone ever heard of this before. It's an Artisan 837

5 Related Answers

Anonymous

  • 12 Answers
  • Posted on May 31, 2007

SOURCE: Clear Paper Jam error -- but there is no paper jam!

Sometimes while clearing the jam (if there was one) you may leave a bit of paper left behind which obscures a sensor causing it to think there is paper still in the paper path, or sometimes even paper dust can do it. Try a bottle of compressed air and blow the path out very well. Get a bright light (good flashlight) and very throroughly eyeball the paper path for any "foreign" objects...

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Anonymous

  • 3 Answers
  • Posted on Feb 27, 2008

SOURCE: Paper Jam Message

Thanks for the solution. I have a oki B4300, same problem.
I opened top, removed toner/drum. On your left, in front, there is metal roller held by springs. Plastic strip is just in front of this. Two square windows under plastic strip should look dark.
In my case, the Left "window "was white. This was a very small piece of paper which also extended under a small, moveable magnetic switch to the far left. I removed this paper by grabbing it (next to the switch) with a pair of surgical forceps, gently twisting it until it could be pulled out. No need to remove any parts. It now is fixed!
Thanks again.

Anonymous

  • 434 Answers
  • Posted on Dec 28, 2009

SOURCE: Printer says clear paper jam then press reset

Could there possibly be:

A) Paper jammed internally: Power Off. Open the cover and remove the paper or scrap carefully. Do not touch the internal printer parts. Close the cover. Power on.

B) Foreign objects in printer: Power Off. Open the paper support and confirm that there is no foreign material in the auto sheet feeder. (If so, remove it by hand or with tweezers). Open the front cover and confirm that there is no foreign material in the unit. Avoid touching the inner workings of the machine.

C) Reset the printer:

1. Turn the printer off with the Power button

2. Disconnect the data cable from the printer

3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in. Attach data cable.

4. Turn the printer back on.

If all of these suggestions fail, your iP1600 may require repair service. Please note: With the suggested retail price of $29.99 USD, repair does not seem cost effective - you could just go out and purchase a new printer.

Anonymous

  • 1 Answer
  • Posted on Jul 02, 2010

SOURCE: HP Officejet Pro 8500 printer message "Paper jam"

An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit

nonontech

Lebanon Raingam

  • 4737 Answers
  • Posted on Aug 17, 2010

SOURCE: dell 922 saying there is a paper jam

First try this. Turn off the printer, remove all the cartridges, drum, open all the doors and remove all the trays. Now verify that there's no actual paper jam by exploring through the inside of the printer. You can use a blower to blow any dust or pieces of paper, etc.. from the printer. Now use the manual feed and put in thicker paper several times (push in and pull out). Again reinstall and reconnect every components and boot the printer. If the actual printer's paper sensor isn't broken or stuck or twisted, this will definitely clear the paper jam message on the printer.

If the problem persists, please download this small text file and follow the instructions (click here). Open the link, click "Download Now" button, wait for 20 seconds and again click "Download File Now" link and read the instructions and follow step by step.

Good luck.

Thanks for using FixYa.

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Related Questions:

1helpful
1answer

I keep getting an error message about a paper jam for my printer but there is absolutely no paper jammed anywhere in the machine.

Have you tried a new toner cartridge, The toner cartridge has moving parts, and of the cartridge gets stuck, the printer may indicate a paper jam.

Also paper often tears when clearing jams, and the little shreds of paper can stay in the rollers of the printer and keep it jammed. Make sure to inspect all the rollers to make sure they move freely, and do not have anything stuck in them.
tip

How to clear Paper Jams on your Printer

The flashing error code that indicates a jammed printer in the digital-age is equivalent to a flat tire. Sooner or later it happens to everyone, so you'd better know how to get things moving again if you want to finish your print job.

Difficulty:Moderate

Instructions

Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel displaying the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if you can identify the area of the printer where the jam occurred.

Step 2
Turn off the printer.

Step 3
Remove any paper trays. Inspect the printer thoroughly for wrinkled or damaged paper.

Step 4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

Step 5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

Step 6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing.If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

Step 7
If the paper does tear, try rotating the roller gears manually to free the paper. Don't exert great force as it may cause the paper to tear again.

Step 8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.


Step 9
If the printer paper jam message still appears, then there is still some paper jammed inside the printer. Inspect the paper path once again.
0helpful
1answer

Why do i have a false jam reading?

I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer. I would like to work with you today with resolving this issue. Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps.

Here are the steps for clearing the path:

Photosmart c6280 False Paper Jam Messages


Try this blog for alternate clearing ideas for this printer. HP Photosmart C6280 error message Carriage Jam
0helpful
1answer

Mt HP Photosmart C6380 keeps wadding up the paper and gets jammed. It then says out of paper and when I clear it and press OK, it crinkles the paper to death. Please tell me how to fix this. There is...

Hp printer paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.
22helpful
2answers

HP Officejet Pro 8500 printer message "Paper jam"

An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit
0helpful
2answers
1helpful
2answers

I HAVE A HP OFFICEJET J6480 ALL IN ONE. THE PROBLEM IS THAT IT SAYS I HAVE A PAPER JAM. I HAVE CLEARED ANY JAM, BUT IT WON'T CLEAR OUT

Hp printer paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.


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1helpful
2answers

Cannot printer... it keeps giving me out of paper error, even when there's paper in the tray.

Sir,

Try these steps it may be solve your problem...

Step 1. Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.

Step 2. Turn off the printer.

Step 3. Remove any paper trays. Inspect them for wrinkled or damaged paper.

Step 4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

Step 5. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

Step 6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

Step 7. If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.

Step 8. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

Step 9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

Thanks
Good Luck
0helpful
2answers

"Clear paper jam" error, but there is no jam!

hi,
CANON PIXMA MP160 All-In-One InkJet Printer
has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
75aba9d.jpg3f22050.jpg

http://www.canon.com/printer/prob676ijt65/solution

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