Xerox Phaser 8550DP Printer Logo
Posted on May 14, 2009
Answered by a Fixya Expert

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Replace Panel in Xerox 8550 Color Printer - Close Exit Cover

Red light won't go out keeps saying close exit cover. Exit cover
is closed. Turn printer on and off, unplug printer but keeps saying the same thing. Before we replaced the panel light we had to replaced the maintenance kit. Got a red light after we put the maintenance kit in once we took it out a couple of times and restarted the machine the red light went out then after it booted up the red light came up saying close the exit door.

Dont' know what else to do to get it printing again?


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Any I did monitor my sensors and they all work fine. other solution to this problem?

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  • Posted on Aug 12, 2011
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I have this same problem but my interlock switches are all working and all the tabs on the cover are present. any other ideas?? Thanks

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  • Posted on May 15, 2009
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Open that cover and look in the frame of the machine for an opening. Then look on the upper cover. There is an interlock switch on the machine. The plastic tab on the upper cover often times breaks off and will not actuate the switch, giving you that message.
You can fix it by gluing a paper clip onto the cover. Or call 1-800-835-6100 and order a new cover.

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How do i remove the cover on the exit rollers to remove a jam

To remove a paper jam from the exit rollers of a printer, you'll typically need to access the jammed area by opening the printer's covers. Keep in mind that the process can vary depending on the printer model and brand. Here are general steps you can follow to remove the cover and access the exit rollers:
  1. Power Off the Printer: Before attempting to remove any jams or open the printer covers, make sure to turn off the printer and unplug it from the power source to avoid any risk of electrical shock.
  2. Open the Printer's Top Cover: Most printers have a top cover that can be easily lifted to access the internal components. Look for a latch or release button on the printer's top cover and gently lift it up to open.
  3. Locate the Jammed Paper: Once the top cover is open, carefully inspect the printer's internal area, especially around the exit rollers, for any visible jammed paper. If you find the jammed paper, gently grasp it and pull it out in the direction of paper movement to avoid damaging the printer.
  4. Check the Rear Cover (if applicable): Some printers have a rear cover or panel that allows access to the exit rollers and other internal components. If your printer has a rear cover, you may need to open it to clear the jam completely.
  5. Remove Paper Trays (if necessary): If the jammed paper extends into the paper trays, you may need to remove the trays to access and remove the jam more effectively.
  6. Clear Paper Path: Ensure that all remnants of the jammed paper are cleared from the printer's paper path. Check for any small pieces of paper that may have torn during the jam and remove them as well.
  7. Close the Covers: After you have successfully removed the jam, close all the printer covers securely. Make sure they are properly latched to ensure the printer functions correctly.
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The Exit 2 interlock switch is either broken or off it's base or defective. If you open up the top door on left side of print, there is a push button switch that mounts on the back side. If you're standing on the left side of printer it's located on the top left. Make sure it's mounted properly and try to push the button with your finger and see if error goes away, if not replace switch, part number 110E11580.

http://www.iteminconline.com/110e11580_xerox-5500-door-b-interlock-switch.htm
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What has most likely happened it the tab that actuates the cover switch has broken off. What you want to do it open that cover and look around the edge where it meets up with the other cover. There will be a hole, I would say about a half inch long and about a quarter inch wide where there will be a switch. Look at the exit cover in that area and you will probably see where a tab was, and is not broken off. You normally can fix it by making a couple of small holes in the cover and epoxying a paper clip in that area as a new switch actuator. You have to break or cut the paper clip to the proper length and so you have 2 ends to pop through the cover and epoxy it to.
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Close the top cover.
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 If the jam was under the imaging drum, toggle
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and replace the registration sensor if it does not
move freely.
 If the jam was in the fuser area, toggle the fuser
exit sensor to check its movement and replace
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They have a tendency to break off.
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