Panasonic NN-S960WA Microwave Oven Logo
Posted on May 14, 2009
Answered by a Fixya Expert

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My Panasonic Microwave Genius 1300W will not heat up the food and the rotate dish spins and the sensor reheat will not heat up the food. Nor cook Pop Corn when pressing the buttons to 2:00 cook time. I took of the top and the fuse is good but I think it might be the High Voltage inverter Panasonic Part # 2M269-M32? But I am guessing. Thanks in advance for the help. Matt Feher Michigan

  • mattfeher May 14, 2009

    This Model # is NN-S960WA and serial # is AD007702935 Manufactured in March 2000 FCCID:ACLAP4U01 PANASONIC
    This Model does not tell me the Cubic size of it anywhere on the unit. But it is the big microwave. Thanks Matt


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Benjamin Patri

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  • Posted on May 26, 2009
Benjamin Patri
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Sounds like the magnetron has failed. This is the component that produces the microwaves that heats the food.

The cost of the magnetron is about 95% of the cost of a microwave oven. Most people don't, for this reason, replace the magnetron, they replace the whole oven which is probably what you will end up doing.

There is a possibility that the circuit that provides power to the magnetron is faulty and you need to take it apart, find the proper electrical leads and test them with a volt meter. To do this you have to remove it from its mounting and take it apart. It is a fairly lengthy process however.


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  • Posted on Nov 16, 2009
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I have a panasonic inverter microwave that runs for 3 seconds and then every thing shuts off , except for clock, i smell a burn smell coming from the circuit board area. any ideas thanks neal

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Power it stays at 100% want 50%

Place the items inside the unit and close the door. Set the cook time, then press the "Power Level" button. When the display asks for input, press "5" for 50% power. Then press START.
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Turn off demo mode

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Here is a copy of the manual for your microwave. Check page 11 for instructions on taking off demo mode. http://service.us.panasonic.com/OPERMANPDF/NNH735BF.PDF
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Trouble code H98

H97, H98 or H99 mean that there's a problem with your inverter, magnetron, or digital programming circuit.

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Where can I find manual for Genius Sensor 1300w

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My microwave is completely dead. I have checked the fuse in the plug and it is fine. Any suggestions?

Hello,

What you are to do to solve the problem is to do a general troubleshooting on your oven below are instruction to follow.

The Microwave is a counter top model with a variety of preset cooking options, including timed cooking at a variety of power levels and sensor-cooking settings for popcorn, rice, beverages and single-serving reheating.

The sensor cooking and reheating features detect increasing humidity levels inside the microwave and automatically adjust cooking time for various types and amounts of food. This microwave also includes a turntable and an electronic control panel.



Instructions below are step by step solution for your oven

  1. Check to see if the microwave will start. If it will not start and the display panel is blank, you may have a power problem. Unplug the microwave and then plug it back in, making sure that all three prongs of the power cord are fully inserted into the wall outlet. If this doesn't work, check your home's fuse box. Reset the circuit breaker to restore if necessary.
  2. Ensure that the microwave door is fully closed. Press the Clear/Off button to cancel any previous cooking instructions. Re-enter your cooking program, including cooking time and food weight if necessary, and press Start.
  3. If "Err" appears on the microwave display, press the Clear/Off button and reenter your cooking program. The "Err" message will appear during the sensor-controlled programs (Popcorn, Rice, Beverage or Reheat) if the door is opened before steam is detected or if no steam was detected within the maximum amount of time allowed by the microwave. Be sure to leave the door closed during these programs, at least until time is shown counting down on the display panel.
  4. If your control panel will not work or if an "L" is displayed on the screen, press and hold the Clear/Off button for a full three seconds to unlock the control panel.
  5. If your sensor reheat program is resulting in under- or overcooked food, first try decreasing the amount of food in the microwave; the sensor programs are designed for single servings of food. The sensor reheat function works by measuring humidity inside the microwave--do not use a tightly-covered dish with this setting because no moisture will be able to escape and the food will overcook. Be sure that cooking containers are dry; moist containers will increase the humidity in the microwave and mislead the sensor, resulting in undercooked food.
  6. If your turntable is not rotating, first check to ensure that your food container is positioned so that it can freely rotate without hitting the microwave's interior walls; using a smaller food container can fix this problem. If the turntable still will not rotate, lift the turntable from its support and replace it carefully, ensuring that it rests evenly on its support.
Good luck.

Thank you and thanks for using fixya.
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I need the wattage on a GE microwave WES1450DMBB

Product Features
  • Electronic controls are easy to operate and offer one-touch operation
  • 1.4 cu. ft. capacity accommodates everything from small snacks to family size meals
  • 1150 watts of cooking power and 10 cooking power levels allow you to reheat and defrost quickly
  • 5 sensor cooking options automatically monitor cooking progress and adjust time and temperature for delicious results; sensor options include beverage, reheat, popcorn, potatoes and vegetables
  • Auto and time defrost functions make it easy to thaw food quickly
  • Express cook control with 1-6 minute intervals for cooking or reheating leftovers
  • Add 30 seconds option
  • 12-5/8" glass recessed turntable provides ample cooking space for oversized and oblong-shaped dishes
  • Clock and countdown timer allow you to conveniently coordinate meal times; reminder signals let you know when cooking is complete
  • Black finish adds a touch of style to your kitchen
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