I got a new iphone and when I go to unlock it the iphone says "iphone is disabled connect to itunes" but I don't know anything about the account. What do I need to do to reset it?
Taking the assistance of a third-party tool can make things much easier. I will recommend TunesKit iPhone Unlocker here. It allows you to remove the screen passcode, Face ID, and fingerprint authentication. And you can factory reset your iPhone, iPad, and iPod without Apple ID passcodes.
You can also unlock your disabled iPhone using the Find My iPhone website, as long as your iPhone was registered with your Apple ID and Find My iPod was enabled in the iCloud menu. This will only work if the iPhone is currently connected to a wireless network.
Step 1. Go to icloud.com and log in with your Apple ID and password on your computer.
Step 2. Click Find My iPhone. Then click All Devices at the top of your browser window.
Step 3. Select your iPhone from all the devices listed. Click Erase iPhone to erase your iPhone along with its passcode.
For more ways, check: How to Unlock A Disabled iPhone with/without iTunes
Connect your iphone to a computer with itunes and reset the disabled iphone
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