I need to know how to use the feature call waiting on the norstar phone system. Can you please help me? Thank you Denise

Norstar M7310 features inactive
All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!

feature 985 shows you your vm extension #.
feature 983 then try 1029999 (if password was changed to 9999 or something else)
or maybe feature 983 then 738662 'ok' then 266344 'ok'. depending on the norstar system you have.
these are some codes to enter the vm management. What are you trying to do, reset a vm password or other system programming?

press feature #65

I have been asked to advise, but sadly I am totally ignorant of the product,or its likely method of operation.

I wish you well, and I'm sorry that I cannot help or assist.

robert

jesus can fix this

The following website will help you with the operation and programming of your 7316:

http://www.telephonemagic.com/phone-support/norstar-feature-programming-code.htm

This link will allow you to display and save a copy of the 7208 User Card:

http://telecommunications.tamu.edu/userguides/M7208_16.pdf

Finally this link will take you to a site that will have user cards for the phones as well as manuals for the programming of the Norstar Call Manager User Guide:

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

These steps should allow you to resolve your issue. If you do have further problems please don't hesitate to let us know. Thank you for the opportunity to assist you in resolving your issue.

Dial "F * 0" (Feature, star, zero), which is Button Inquiry, and press an intercom button to see the extension number of the telephone. If Set Relocation is set to "Yes", then the extension number & mailbox will follow the phone when it is moved. Move only two phones at a time, and wait until they completely "boot-up" before moving additional phones.
Hope this helps.

So, voicemail does not pick up or answer at all?

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

This works, i just did it today!!

Press Feature 985
Press the 9 Key
Enter RESETSMPSWD (73738767793) using the dialpad
Press YES
Once you have RESET the password, it reverts to the default.
See Below
If your system uses 2 digit extensions use 120000
If your system uses 3 digit extensions use 1020000
If your system uses 4 digit extensions use 10020000